@phdthesis{digilib32779,
           month = {August},
           title = {PENGARUH E-SERVICE QUALITY, TRUST, CITRA PERUSAHAAN,
DAN PENANGANAN KOMPLAIN TERHADAP KEPUASAN NASABAH},
          school = {UIN SUNAN KALIJAGA YOGYAKARTA},
          author = {NIM. 14820069 IRSANDY RIZKI PRAMUDITO},
            year = {2018},
            note = {DRS. AKHMAD YUSUF KHOIRUDDIN, S.E., M.SI.},
        keywords = {E-Service Quality, Trust, Corporate Image, Complaint Handling, Customer Satisfaction},
             url = {https://digilib.uin-suka.ac.id/id/eprint/32779/},
        abstract = {This study aims to analyze the influence of E-Service Quality, Trust, Corporate Image, and Complaint Handling variables to Customer Satisfaction. This research is a survey research with questionnaire, with a sample of 100 respondents, namely customers of BRI Syariah Bank at Yogyakarta. The sampling method in this research is non-probability sampling with convience sampling technique. The analytical model used in this study is a multiple linear regression analysis using the SPSS version 19 output program. The results showed that partially E-service Quality variables have a significant infuence to Customer Satisfaction with t count values greater than t table (7.7 {\ensuremath{>}} 1.98) and significance value (0.00 {\ensuremath{<}}0.05), Trust variables have a significant influence with t count value greater than t table (3.8{\ensuremath{>}} 1.98) and significance value (0.00 {\ensuremath{<}}0, 05), Corporate Image variable has a significant infuence with t count value greater than t table (5.1{\ensuremath{>}} 1.98) and significance value (0.00 {\ensuremath{<}}0.05), then Complaint Handling has a significant influence to Customer Satisfaction with t count value greater than t table (2.7{\ensuremath{>}} 1.98) and significance value (0.00 {\ensuremath{<}}0.05). In the F test results in this study also showed that the E-Service Quality, Trust, Corporate Image, and Complaint Handling variables together (simultaneously) had a significant
influence to Customer Satisfaction of BRI Syariah Bank at Yogyakarta City}
}