relation: https://digilib.uin-suka.ac.id/id/eprint/32779/
title: PENGARUH E-SERVICE QUALITY, TRUST, CITRA PERUSAHAAN,  DAN PENANGANAN KOMPLAIN TERHADAP KEPUASAN NASABAH
creator: IRSANDY RIZKI PRAMUDITO, NIM. 14820069
subject: Perbankan Syariah
description: This study aims to analyze the influence of E-Service Quality, Trust, Corporate Image, and Complaint Handling variables to Customer Satisfaction. This research is a survey research with questionnaire, with a sample of 100 respondents, namely customers of BRI Syariah Bank at Yogyakarta. The sampling method in this research is non-probability sampling with convience sampling technique. The analytical model used in this study is a multiple linear regression analysis using the SPSS version 19 output program. The results showed that partially E-service Quality variables have a significant infuence to Customer Satisfaction with t count values greater than t table (7.7 > 1.98) and significance value (0.00 <0.05), Trust variables have a significant influence with t count value greater than t table (3.8> 1.98) and significance value (0.00 <0, 05), Corporate Image variable has a significant infuence with t count value greater than t table (5.1> 1.98) and significance value (0.00 <0.05), then Complaint Handling has a significant influence to Customer Satisfaction with t count value greater than t table (2.7> 1.98) and significance value (0.00 <0.05). In the F test results in this study also showed that the E-Service Quality, Trust, Corporate Image, and Complaint Handling variables together (simultaneously) had a significant  influence to Customer Satisfaction of BRI Syariah Bank at Yogyakarta City
date: 2018-08-20
type: Thesis
type: NonPeerReviewed
format: text
language: id
identifier: https://digilib.uin-suka.ac.id/id/eprint/32779/1/14820069_BAB%20I_V_DAFTAR-PUSTAKA.pdf
format: text
language: id
identifier: https://digilib.uin-suka.ac.id/id/eprint/32779/2/14820069_BAB-II_sampai_SEBELUM-BAB-TERAKHIR.pdf
identifier:   IRSANDY RIZKI PRAMUDITO, NIM. 14820069  (2018) PENGARUH E-SERVICE QUALITY, TRUST, CITRA PERUSAHAAN, DAN PENANGANAN KOMPLAIN TERHADAP KEPUASAN NASABAH.  Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.