?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.au=EKA+NUR+YULI+SETYANI%2C+NIM.+11391033&rft.aulast=EKA+NUR+YULI+SETYANI&rft.aufirst=NIM.+11391033&rft.degree=Skripsi&rft.date=3+August+2018&rft.title=PENGARUH+RELATIONSHIP+MARKETING+DAN+SWITCHING+BARRIER+TERHADAP+CUSTOMER+RETENTION+(Studi+Kasus+Pada+Nasabah+Bank+Negara+Indonesia+Syariah+Kc.+Yogyakarta)&rft.inst=UIN+SUNAN+KALIJAGA+YOGYAKARTA&rft.tpages=180