TY  - THES
N1  - SUNARSIH, S.E., M.Si.
ID  - digilib34198
UR  - https://digilib.uin-suka.ac.id/id/eprint/34198/
A1  - INDIKA FARHATUNNADA, NIM. 15820097
Y1  - 2019/01/30/
N2  - The purpose of this study is to find out the influence of the system of service with one stop service system as the embodiment of excellent service on a Bank Syariah Mandiri in Yogyakarta. The independent variables in this study are empathy, responsiveness, accuracy, security, reliability, tangible, certainty and comfort. While the dependent variable in this study is the customers? satisfaction. The sample in this research are 108 respondents. The sampling method is by using cluster sampling. Data collection was done through the dissemination of questionnaires and interviews. Analysis tools that is used is multiple linear regression. The results of the analysis show that empathy, security, reliability, and convenience have a positive effect and is significant to the satisfaction of the customers. Responsiveness variable has a significant negative effect towards the satisfaction of the customers. While the accuracy, tangible, and certainty do not affect the customers? satisfaction.
PB  - UIN SUNAN KALIJAGA YOGYAKARTA
KW  - One stop service
KW  -  empathy
KW  -  responsiveness
KW  -  accuracy
KW  -  security
KW  -  reliability
KW  -  tangible
KW  -  certainty
KW  -  comfort
KW  -  satisfaction.
M1  - skripsi
TI  - PENGARUH PELAYANAN DENGAN SISTEM ONE STOP SERVICE TERHADAP KEPUASAN NASABAH BANK SYARIAH MANDIRI DI YOGYAKARTA
AV  - restricted
EP  - 168
ER  -