eprintid: 34198
rev_number: 10
eprint_status: archive
userid: 12259
dir: disk0/00/03/41/98
datestamp: 2019-03-27 07:19:44
lastmod: 2019-03-27 07:19:44
status_changed: 2019-03-27 07:19:44
type: thesis
metadata_visibility: show
creators_name: INDIKA FARHATUNNADA, NIM. 15820097
title: PENGARUH PELAYANAN DENGAN SISTEM ONE STOP SERVICE TERHADAP KEPUASAN NASABAH BANK SYARIAH MANDIRI DI YOGYAKARTA
ispublished: pub
subjects: ps
divisions: jur_ps
full_text_status: restricted
keywords: One stop service, empathy, responsiveness, accuracy, security, reliability, tangible, certainty, comfort, satisfaction.
note: SUNARSIH, S.E., M.Si.
abstract: The purpose of this study is to find out the influence of the system of service with one stop service system as the embodiment of excellent service on a Bank Syariah Mandiri in Yogyakarta. The independent variables in this study are empathy, responsiveness, accuracy, security, reliability, tangible, certainty and comfort. While the dependent variable in this study is the customers’ satisfaction. The sample in this research are 108 respondents. The sampling method is by using cluster sampling. Data collection was done through the dissemination of questionnaires and interviews. Analysis tools that is used is multiple linear regression. The results of the analysis show that empathy, security, reliability, and convenience have a positive effect and is significant to the satisfaction of the customers. Responsiveness variable has a significant negative effect towards the satisfaction of the customers. While the accuracy, tangible, and certainty do not affect the customers’ satisfaction.
date: 2019-01-30
date_type: published
pages: 168
institution: UIN SUNAN KALIJAGA YOGYAKARTA
department: FAKULTAS EKONOMI DAN BISNIS ISLAM
thesis_type: skripsi
thesis_name: other
citation:   INDIKA FARHATUNNADA, NIM. 15820097  (2019) PENGARUH PELAYANAN DENGAN SISTEM ONE STOP SERVICE TERHADAP KEPUASAN NASABAH BANK SYARIAH MANDIRI DI YOGYAKARTA.  Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.   
document_url: https://digilib.uin-suka.ac.id/id/eprint/34198/1/15820097_BAB_I_BAB_TERAKHIR_DAFTAR_PUSTAKA.pdf
document_url: https://digilib.uin-suka.ac.id/id/eprint/34198/2/15820097_BAB_II_S.D_SEBELUM_BAB_TERAKHIR.pdf