TY  - THES
N1  - Dr. IBI SATIBI, S.H.I., M.Si
ID  - digilib34261
UR  - https://digilib.uin-suka.ac.id/id/eprint/34261/
A1  - BUDI INDRA FARMAWINDO, NIM. 14820032
Y1  - 2019/01/30/
N2  - This study aims to find out the Effect of E-Banking Services on BNI Syariah Customer Satisfaction in Yogyakarta Branch. In this study three factors were used to influence customer satisfaction at BNI Syariah Yogyakarta Branch, namely trust, convenience, and risk. This study uses a quantitative approach with sampling using probability sampling methods. Data collection techniques using questionnaires/questionnaires with a total sample of 40 respondents. The research results in the partial test (T Test) on customer satisfaction showed that the variables of trust, convenience, and risk had a significant effect. In this study also every variable that has trust, ease, and risk can increase customer satisfaction in e-banking services.
PB  - UIN SUNAN KALIJAGA YOGYAKARTA
KW  - Trust
KW  -  Ease
KW  -  and Risk
KW  -  Satisfaction
M1  - skripsi
TI  - PENGARUH LAYANAN E-BANKING TERHADAP KEPUASAN NASABAH BNI SYARIAH CABANG YOGYAKARTA
AV  - restricted
EP  - 151
ER  -