eprintid: 34261
rev_number: 10
eprint_status: archive
userid: 12259
dir: disk0/00/03/42/61
datestamp: 2019-04-01 02:46:12
lastmod: 2019-04-01 02:46:12
status_changed: 2019-04-01 02:46:12
type: thesis
metadata_visibility: show
creators_name: BUDI INDRA FARMAWINDO, NIM. 14820032
title: PENGARUH LAYANAN E-BANKING TERHADAP KEPUASAN NASABAH BNI SYARIAH CABANG YOGYAKARTA
ispublished: pub
subjects: ps
divisions: jur_ps
full_text_status: restricted
keywords: Trust, Ease, and Risk, Satisfaction
note: Dr. IBI SATIBI, S.H.I., M.Si
abstract: This study aims to find out the Effect of E-Banking Services on BNI Syariah Customer Satisfaction in Yogyakarta Branch. In this study three factors were used to influence customer satisfaction at BNI Syariah Yogyakarta Branch, namely trust, convenience, and risk. This study uses a quantitative approach with sampling using probability sampling methods. Data collection techniques using questionnaires/questionnaires with a total sample of 40 respondents. The research results in the partial test (T Test) on customer satisfaction showed that the variables of trust, convenience, and risk had a significant effect. In this study also every variable that has trust, ease, and risk can increase customer satisfaction in e-banking services.
date: 2019-01-30
date_type: published
pages: 151
institution: UIN SUNAN KALIJAGA YOGYAKARTA
department: FAKULTAS EKONOMI DAN BISNIS ISLAM
thesis_type: skripsi
thesis_name: other
citation:   BUDI INDRA FARMAWINDO, NIM. 14820032  (2019) PENGARUH LAYANAN E-BANKING TERHADAP KEPUASAN NASABAH BNI SYARIAH CABANG YOGYAKARTA.  Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.   
document_url: https://digilib.uin-suka.ac.id/id/eprint/34261/1/14820032_BUDI%20INDRA%20FARMAWINDO_FULLTEXT.pdf
document_url: https://digilib.uin-suka.ac.id/id/eprint/34261/2/14820032_BUDI%20INDRA%20FARMAWINDO_BAB%20II_SAMPAI_BAB%20IV.pdf