?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.au=WANDA+LISTIANI%2C+&rft.aulast=WANDA+LISTIANI&rft.aufirst=+&rft.date=13+June+2008&rft.atitle=MENGUKUR+KUALITAS+LAYANAN+REFERENSI&rft.title=%2FJurnal%2FFihris%2FFihris+Vol.+II+No.+1+Januari+-+Juni+2007%2F&rft.genre=article