@mastersthesis{digilib36981,
           month = {August},
           title = {ANALISIS KUALITAS PELAYANAN
TERHADAP LOYALITAS NASABAH MELALUI
DIMENSI CARTER PADA PT BANK MUAMALAT
INDONESIA Tbk},
          school = {UIN SUNAN KALIJAGA YOGYAKARTA},
          author = {NIM. 1620310068 Muhammad Imam Fauzi},
            year = {2019},
            note = {Dr. Ibnu Muhdir, M.Ag},
        keywords = {CARTER, Customer loyalty, Service Quality,
Islamic Banking},
             url = {https://digilib.uin-suka.ac.id/id/eprint/36981/},
        abstract = {The purpose of this study is to determine the effect
of service quality variabels which include compliance,
assurance, reliability, tangible, empathy and
responsiveness to customer loyalty from PT Bank
Muamalat Indonesia Tbk. The methode used is a method
developed by Othman and Owen (2001). The population
in this study were customer of PT Bank Muamalat
Indonesia Tbk with a sampling technique using a
purposive sampling method with a total of 100
respondents. The data analysis method used in this study is
multiple linear regression analysis.
The results of this study indicate that only the
variabels of reliability and empathy are influential which
on customer loyalty have a significant effect. While the
variables of compliance, assurance, tangible and
responsiveness do not have a significant influence on
customer loyalty.}
}