eprintid: 36981
rev_number: 10
eprint_status: archive
userid: 12259
dir: disk0/00/03/69/81
datestamp: 2019-12-13 07:28:02
lastmod: 2019-12-13 07:28:02
status_changed: 2019-12-13 07:28:02
type: thesis
metadata_visibility: show
creators_name: Muhammad Imam Fauzi, NIM. 1620310068
title: ANALISIS KUALITAS PELAYANAN
TERHADAP LOYALITAS NASABAH MELALUI
DIMENSI CARTER PADA PT BANK MUAMALAT
INDONESIA Tbk
ispublished: pub
subjects: eko_sya
divisions: bisn_syar
full_text_status: restricted
keywords: CARTER, Customer loyalty, Service Quality,
Islamic Banking
note: Dr. Ibnu Muhdir, M.Ag
abstract: The purpose of this study is to determine the effect
of service quality variabels which include compliance,
assurance, reliability, tangible, empathy and
responsiveness to customer loyalty from PT Bank
Muamalat Indonesia Tbk. The methode used is a method
developed by Othman and Owen (2001). The population
in this study were customer of PT Bank Muamalat
Indonesia Tbk with a sampling technique using a
purposive sampling method with a total of 100
respondents. The data analysis method used in this study is
multiple linear regression analysis.
The results of this study indicate that only the
variabels of reliability and empathy are influential which
on customer loyalty have a significant effect. While the
variables of compliance, assurance, tangible and
responsiveness do not have a significant influence on
customer loyalty.
date: 2019-08-15
date_type: published
pages: 194
institution: UIN SUNAN KALIJAGA YOGYAKARTA
department: PASCASARJANA UIN SUNAN KALIJAGA
thesis_type: masters
thesis_name: other
citation:   Muhammad Imam Fauzi, NIM. 1620310068  (2019) ANALISIS KUALITAS PELAYANAN TERHADAP LOYALITAS NASABAH MELALUI DIMENSI CARTER PADA PT BANK MUAMALAT INDONESIA Tbk.  Masters thesis, UIN SUNAN KALIJAGA YOGYAKARTA.   
document_url: https://digilib.uin-suka.ac.id/id/eprint/36981/1/1620310068_BAB-I_VI-atau-DAFTAR-PUSTAKA.pdf
document_url: https://digilib.uin-suka.ac.id/id/eprint/36981/2/1620310068_BAB-II_sampai_BAB-V.pdf