%A Izudin Ahmad
%J PUBLISIA: Jurnal Ilmu Administrasi Publik
%T KEPUASAN MASYARAKAT TERHADAP PELAYANAN PUBLIK DALAM MEWUJUDKAN GOOD GOVERNANCEDI KECAMATAN UMBULHARJO KOTA YOGYAKARTA
%X The sub-district office is a government institution and the arm of the state in providing  services  to  the  community.  This  service  is  also  called  public services    that    need    assessment.    With    the    spirit    of    bureaucratic decentralization  that  gave  birth  to  regional  autonomy,  the  assessment  of public  services  needs  to  be  measured  through  the  Community  Satisfaction Index  (CSI).  That  way,  this  study  formulates  the  CSI  in  the  Umbullharjo sub-district  Office,  Yogyakarta  City,  which  aims  to  determine  the  level  of community  satisfaction  with  the  public  services  provided.  For  this  reason, this   study   uses   a   survey   method   with   quota   sampling   method,   the instrument  of  which  is  a  questionnaire  as  a  data  collection  tool.  Data collection   methods   were   used   by   distributing   questionnaires   to   100 respondents—taken  randomly  with  consecutive  sampling.  The  calculation results of CSI refers to Ministrial Regulation for the Empeworment of State Apparaturs & Bureaucratic of Reformation no. 16, 2014. The results showed that the CSI was 77.25, so the quality of public services was at the level of ‘B’ and  the  performance  category  was ‘Good’.  This  means  that  the  performance of public services in the January-April 2017 period falls into a good category and the bureaucratic system runs at maximum.Keyword: Community Satisfaction Index; Public Service; Sub-Districts
%N 1
%K Community Satisfaction Index; Public Service; Sub-Districts
%P 1-10
%V 4
%I Universitas Merdeka Malang
%L digilib40069