TY  - THES
N1  - Jauhar Faradis, S.H.I.,M.A
ID  - digilib40485
UR  - https://digilib.uin-suka.ac.id/id/eprint/40485/
A1  - Muhammad Rifa?i Aulia, NIM. 15820094
Y1  - 2019/05/07/
N2  - This study aims to determine the factors that influence customer satisfaction using Bank Syariah Mandiri mobile banking services Kaliurang KCP Yogyakarta. In this study taking a sample of 100 respondents using purposive sampling from the entire population, namely all customers of Bank Syariah Mandiri Kaliurang Sub-Branch Office Yogyakarta. This research is a quantitative study using a multiple linear regression analysis tool that is processed with the help of SPSS version 20. The results of this study indicate that the factors that affect customer satisfaction using Bank Syariah Mandiri mobile banking services Kaliurang KCP Yogyakarta, as for the factors that influence it. are convenience factors, convenience factors, access ability factors and security factors simultaneously have a positive and significant effect on customer satisfaction using Bank Syariah Mandiri mobile banking services Kaliurang KCP Yogyakarta
PB  - UIN SUNAN KALIJAGA YOGYAKARTA
KW  - convenience
KW  -  comfort
KW  -  access ability
KW  -  security
KW  -  satisfaction
M1  - skripsi
TI  - PENGARUH KEMUDAHAN, KENYAMANAN, KEMAMPUAN AKSES DAN KEAMANAN MOBILE BANKING TERHADAP KEPUASAN NASABAH BANK SYARIAH MANDIRI
(STUDI KASUS BANK SYARIAH MANDIRI KANTOR CABANG
KALIURANG YOGYAKARTA)
AV  - restricted
EP  - 148
ER  -