eprintid: 40485
rev_number: 10
eprint_status: archive
userid: 12316
dir: disk0/00/04/04/85
datestamp: 2020-08-20 00:10:22
lastmod: 2020-08-20 00:10:22
status_changed: 2020-08-20 00:10:22
type: thesis
metadata_visibility: show
creators_name: Muhammad Rifa’i Aulia, NIM. 15820094
title: PENGARUH KEMUDAHAN, KENYAMANAN, KEMAMPUAN AKSES DAN KEAMANAN MOBILE BANKING TERHADAP KEPUASAN NASABAH BANK SYARIAH MANDIRI
(STUDI KASUS BANK SYARIAH MANDIRI KANTOR CABANG
KALIURANG YOGYAKARTA)
ispublished: pub
subjects: ps
divisions: jur_ps
full_text_status: restricted
keywords: convenience, comfort, access ability, security, satisfaction
note: Jauhar Faradis, S.H.I.,M.A
abstract: This study aims to determine the factors that influence customer satisfaction using Bank Syariah Mandiri mobile banking services Kaliurang KCP Yogyakarta. In this study taking a sample of 100 respondents using purposive sampling from the entire population, namely all customers of Bank Syariah Mandiri Kaliurang Sub-Branch Office Yogyakarta. This research is a quantitative study using a multiple linear regression analysis tool that is processed with the help of SPSS version 20. The results of this study indicate that the factors that affect customer satisfaction using Bank Syariah Mandiri mobile banking services Kaliurang KCP Yogyakarta, as for the factors that influence it. are convenience factors, convenience factors, access ability factors and security factors simultaneously have a positive and significant effect on customer satisfaction using Bank Syariah Mandiri mobile banking services Kaliurang KCP Yogyakarta
date: 2019-05-07
date_type: published
pages: 148
institution: UIN SUNAN KALIJAGA YOGYAKARTA
department: FAKULTAS EKONOMI DAN BISNIS ISLAM
thesis_type: skripsi
thesis_name: other
citation:   Muhammad Rifa’i Aulia, NIM. 15820094  (2019) PENGARUH KEMUDAHAN, KENYAMANAN, KEMAMPUAN AKSES DAN KEAMANAN MOBILE BANKING TERHADAP KEPUASAN NASABAH BANK SYARIAH MANDIRI (STUDI KASUS BANK SYARIAH MANDIRI KANTOR CABANG KALIURANG YOGYAKARTA).  Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.   
document_url: https://digilib.uin-suka.ac.id/id/eprint/40485/1/15820094_BAB%20I_BAB_TERAKHIR_DAFTAR_PUSTAKA.pdf
document_url: https://digilib.uin-suka.ac.id/id/eprint/40485/2/15820094_BAB%20II_S.D_SEBELUM_BAB_TERAKHIR.pdf