?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.au=ILA+NURMALIYA+SHOFA+-+NIM.+05610035+%2C+&rft.aulast=ILA+NURMALIYA+SHOFA+-+NIM.+05610035+&rft.aufirst=+&rft.degree=Skripsi&rft.date=16+April+2010&rft.title=ANALISIS+KUALITAS+JASA+DAN+KEPUASAN+KONSUMEN+BERDASARKAN+MODEL+SERVQUAL+(Studi+Kasus%3A+Analisis+Kualitas+Jasa+dan+Kepuasan+Konsumen+Rumah+Bersalin+Gratis+(RBG)+Rumah+Zakat+Indonesia+(RZI)+Yogyakarta)&rft.inst=UIN+Sunan+Kalijaga+Yogyakarta