%0 Thesis
%9 Skripsi
%A Habib Novarosita, NIM.: 13140071
%B FAKULTAS ADAB DAN ILMU BUDAYA
%D 2020
%F digilib:43730
%I UIN SUNAN KALIJAGA YOGYAKARTA
%K Pelayanan Prima, Pemustaka, Perpustakaan Perguruan Tinggi
%P 107
%T PERSEPSI PEMUSTAKA TERHADAP PELAYANAN PRIMA DI PERPUSTAKAAN INSTITUT SAINS DAN TEKNOLOGI AKPRIND YOGYAKARTA
%U https://digilib.uin-suka.ac.id/id/eprint/43730/
%X This study aims to determine the perceptions of visitors to excellent service at the  IST AKPRIND Yogyakarta Library. The method used is descriptive qualitative  with one variable, namely the perception of users.The population in this study is  active library users who have library member cards with a total of 2154 members  with a sample of 96 respondents. The sampling technique in this study used   accidental sampling. research methods and data collection in this study using a   questionnaire, interview and observation. Validity and reliability test using  Product Moment Correlation and Alpha Cronbach. The results of the overall data  analysis show that the average value is 3.05 so that based on the interval scale, the  perception of excellent service in the attitude sub variable is 3.11 so that it can be  categorized as good. The results of the sub variable attention of 3.02 can be  categorized as good. The results of the sub-action variable of 3.03 can also be  categorized as good. researchers suggest for the library IST AKPRIND  Yogyakarta; 1) libraries continue to improve excellent service to match or exceed  the expectations of visitors, 2) librarians should be able to further empower users  and understand the collections that are needed by visitors, 3) librarians always  take the initiative to help users in finding the collections they want to borrow.
%Z Pembimbing : Drs. Djazim Rohmadi, M.Si.