eprintid: 43730
rev_number: 13
eprint_status: archive
userid: 12460
dir: disk0/00/04/37/30
datestamp: 2021-09-02 04:50:48
lastmod: 2021-09-02 04:50:48
status_changed: 2021-09-02 04:50:48
type: thesis
metadata_visibility: show
contact_email: muh.khabib@uin-suka.ac.id
creators_name: Habib Novarosita, NIM.: 13140071
title: PERSEPSI PEMUSTAKA TERHADAP PELAYANAN PRIMA DI PERPUSTAKAAN INSTITUT SAINS DAN TEKNOLOGI AKPRIND YOGYAKARTA
ispublished: pub
subjects: perpus_pt
subjects: pus_takawan
divisions: jur_ipis1
full_text_status: restricted
keywords: Pelayanan Prima, Pemustaka, Perpustakaan Perguruan Tinggi
note: Pembimbing : Drs. Djazim Rohmadi, M.Si.
abstract: This study aims to determine the perceptions of visitors to excellent service at the
IST AKPRIND Yogyakarta Library. The method used is descriptive qualitative
with one variable, namely the perception of users.The population in this study is
active library users who have library member cards with a total of 2154 members
with a sample of 96 respondents. The sampling technique in this study used 
accidental sampling. research methods and data collection in this study using a 
questionnaire, interview and observation. Validity and reliability test using
Product Moment Correlation and Alpha Cronbach. The results of the overall data
analysis show that the average value is 3.05 so that based on the interval scale, the
perception of excellent service in the attitude sub variable is 3.11 so that it can be
categorized as good. The results of the sub variable attention of 3.02 can be
categorized as good. The results of the sub-action variable of 3.03 can also be
categorized as good. researchers suggest for the library IST AKPRIND
Yogyakarta; 1) libraries continue to improve excellent service to match or exceed
the expectations of visitors, 2) librarians should be able to further empower users
and understand the collections that are needed by visitors, 3) librarians always
take the initiative to help users in finding the collections they want to borrow.
date: 2020-01-04
date_type: published
pages: 107
institution: UIN SUNAN KALIJAGA YOGYAKARTA
department: FAKULTAS ADAB DAN ILMU BUDAYA
thesis_type: skripsi
thesis_name: other
citation:   Habib Novarosita, NIM.: 13140071  (2020) PERSEPSI PEMUSTAKA TERHADAP PELAYANAN PRIMA DI PERPUSTAKAAN INSTITUT SAINS DAN TEKNOLOGI AKPRIND YOGYAKARTA.  Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.   
document_url: https://digilib.uin-suka.ac.id/id/eprint/43730/1/13140071_BAB-I_IV-atau-V_DAFTAR-PUSTAKA.pdf
document_url: https://digilib.uin-suka.ac.id/id/eprint/43730/2/13140071_BAB-II_sampai_SEBELUM-BAB-TERAKHIR.pdf