%A NIM.: 16140065 Nurfan Cahya Adi
%O Pembimbing : Drs. Djazim Rohmadi, M.Si.
%T PERSEPSI PEMUSTAKA TERHADAP KUALITAS LAYANAN DIGITAL LIBRARY PERPUSTAKAAN UIN SUNAN KALIJAGA YOGYAKARTA
%X This research aims to determine library users’ perceptions to the digital 
library service quality in the UIN Sunan Kalijaga Yogyakarta Library. The
approach of this study was quantitative descriptive. The subjects of this research
were users who used the digital library service in the UIN Sunan Kalijaga
Yogyakarta Library. The object of this research were the user's perception of the
digital library service quality based on the LibQual+™ dimension. The population
in this study was the library users of UIN Sunan Kalijaga Yogyakarta in the 2020,
amounting to 20,533 people with 100 respondents as samples that were chosen
using the Slovin formula. The data collection was done through observation,
interviews, questionnaires, and documentation. The obtained data were analyzed
by the formula mean and grand mean. The perceptions measurement was based on
three dimensions of LibQual+™, namely the dimension of Affect of Service or
performance of officers in service, Information Control or quality of information
and information access and Library as Place or library facilities and
infrastructures. The results of this research indicate that the users’ perception of
the digital library service quality of the Perpustakaan UIN Sunan Kalijaga
Yogyakarta based on the LibQual+™ dimension is categorized as good with a
value of 3.15. Furthermore, in the dimension of Affect of Service service or
performance, the score is 3.07, the dimension of Information Control or
information quality and access to information obtained a value of 3.15, and the
dimension Library as Place or library facilities and infrastructure obtained a value
of 3.24 so that in each dimension in the digital library service quality, the
Perpustakaan UIN Sunan Kalijaga Yogyakarta is categorized as good.
Suggestions to the UIN Sunan Kalijaga Yogyakarta Library, namely the results of
this study can be used as evaluation material to improve and improve the quality
of services digital library. The UIN Sunan Kalijaga Yogyakarta Library and the
library need to improve the quality of human resources by holding training and
training for library staff.
%K Persepsi, Kualitas Layanan, Digital Library.
%D 2020
%I UIN SUNAN KALIJAGA YOGYAKARTA
%L digilib43807