<> <http://www.w3.org/2000/01/rdf-schema#comment> "The repository administrator has not yet configured an RDF license."^^<http://www.w3.org/2001/XMLSchema#string> .
<> <http://xmlns.com/foaf/0.1/primaryTopic> <http://digilib.uin-suka.ac.id/id/eprint/48853> .
<http://digilib.uin-suka.ac.id/id/eprint/48853> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://purl.org/ontology/bibo/Thesis> .
<http://digilib.uin-suka.ac.id/id/eprint/48853> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://purl.org/ontology/bibo/Article> .
<http://digilib.uin-suka.ac.id/id/eprint/48853> <http://purl.org/dc/terms/title> "ANALISIS PENINGKATAN KUALITAS PELAYANAN DENGAN\r\nMENGGUNAKAN PENDEKATAN SERVQUAL, IPA DAN TRIZ\r\n(Studi Kasus : TIKI Cabang Klaten)"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://digilib.uin-suka.ac.id/id/eprint/48853> <http://purl.org/ontology/bibo/abstract> "Good service quality enable an industry to survive or even win in the\r\ncompetition for market share. One way to get good service quality is to measure\r\nservice quality attributes. TIKI is one of the goods delivery service industries that\r\nalso needs to improve service quality in order to compete with other industries. The\r\nmeasurable service attributes of goods delivery services can be used as a reference\r\nin order to develop the quality of service. The methods used in measuring the\r\nservice attributes are the Servqual (Service Quality) and IPA (Importance\r\nPerformance Analysis) methods. The Servqual method is used to see how far the\r\ndifference or gap between the services provided by the delivery service and the\r\nexpectations or expectations of consumers or users. The IPA method is used to find\r\nout which attributes need to be improved and which need to be maintained. There\r\nare 3 service attributes that are priority improvements because they are still below\r\nthe expectations of consumers. These attributes are attribute C3 (employees are\r\nresponsive to customer requests), attribute D1 (security of the package when it\r\nreaches the customer is guaranteed from damage), and attribute E1 (employees are\r\nwilling to inform delays (delivery / arrival of packages)). These service attributes\r\nneed to be developed and problem solving done. The problem solving method used\r\nin this research is the TRIZ method."^^<http://www.w3.org/2001/XMLSchema#string> .
<http://digilib.uin-suka.ac.id/id/eprint/48853> <http://purl.org/dc/terms/date> "2021-11-19" .
<http://digilib.uin-suka.ac.id/id/document/758115> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://purl.org/ontology/bibo/Document> .
<http://digilib.uin-suka.ac.id/id/document/758116> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://purl.org/ontology/bibo/Document> .
<http://digilib.uin-suka.ac.id/id/org/ext-1ea96a2503a70ef7fcbae7670153192b> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://xmlns.com/foaf/0.1/Organization> .
<http://digilib.uin-suka.ac.id/id/org/ext-1ea96a2503a70ef7fcbae7670153192b> <http://xmlns.com/foaf/0.1/name> "UIN SUNAN KALIJAGA YOGYAKARTA"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://digilib.uin-suka.ac.id/id/eprint/48853> <http://purl.org/dc/terms/issuer> <http://digilib.uin-suka.ac.id/id/org/ext-1ea96a2503a70ef7fcbae7670153192b> .
<http://digilib.uin-suka.ac.id/id/org/ext-008c8b62ba5ae76ed4e62cd13ae8626e> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://xmlns.com/foaf/0.1/Organization> .
<http://digilib.uin-suka.ac.id/id/org/ext-008c8b62ba5ae76ed4e62cd13ae8626e> <http://xmlns.com/foaf/0.1/name> "FAKULTAS SAINS DAN TEKNOLOGI, UIN SUNAN KALIJAGA YOGYAKARTA"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://digilib.uin-suka.ac.id/id/org/ext-008c8b62ba5ae76ed4e62cd13ae8626e> <http://purl.org/dc/terms/isPartOf> <http://digilib.uin-suka.ac.id/id/org/ext-1ea96a2503a70ef7fcbae7670153192b> .
<http://digilib.uin-suka.ac.id/id/eprint/48853> <http://purl.org/dc/terms/issuer> <http://digilib.uin-suka.ac.id/id/org/ext-008c8b62ba5ae76ed4e62cd13ae8626e> .
<http://digilib.uin-suka.ac.id/id/org/ext-1ea96a2503a70ef7fcbae7670153192b> <http://purl.org/dc/terms/hasPart> <http://digilib.uin-suka.ac.id/id/org/ext-008c8b62ba5ae76ed4e62cd13ae8626e> .
<http://digilib.uin-suka.ac.id/id/eprint/48853> <http://purl.org/ontology/bibo/status> <http://purl.org/ontology/bibo/status/published> .
<http://digilib.uin-suka.ac.id/id/eprint/48853> <http://purl.org/dc/terms/creator> <http://digilib.uin-suka.ac.id/id/person/ext-9d0dac3633ec92e6ef9bfffe9f30f9f4> .
<http://digilib.uin-suka.ac.id/id/eprint/48853> <http://purl.org/ontology/bibo/authorList> <http://digilib.uin-suka.ac.id/id/eprint/48853#authors> .
<http://digilib.uin-suka.ac.id/id/eprint/48853#authors> <http://www.w3.org/1999/02/22-rdf-syntax-ns#_1> <http://digilib.uin-suka.ac.id/id/person/ext-9d0dac3633ec92e6ef9bfffe9f30f9f4> .
<http://digilib.uin-suka.ac.id/id/person/ext-9d0dac3633ec92e6ef9bfffe9f30f9f4> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://xmlns.com/foaf/0.1/Person> .
<http://digilib.uin-suka.ac.id/id/person/ext-9d0dac3633ec92e6ef9bfffe9f30f9f4> <http://xmlns.com/foaf/0.1/givenName> "NIM. 17106060039"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://digilib.uin-suka.ac.id/id/person/ext-9d0dac3633ec92e6ef9bfffe9f30f9f4> <http://xmlns.com/foaf/0.1/familyName> "Mardiana Nur Safitri"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://digilib.uin-suka.ac.id/id/person/ext-9d0dac3633ec92e6ef9bfffe9f30f9f4> <http://xmlns.com/foaf/0.1/name> "NIM. 17106060039 Mardiana Nur Safitri"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://digilib.uin-suka.ac.id/id/eprint/48853> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://eprints.org/ontology/EPrint> .
<http://digilib.uin-suka.ac.id/id/eprint/48853> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://eprints.org/ontology/ThesisEPrint> .
<http://digilib.uin-suka.ac.id/id/eprint/48853> <http://purl.org/dc/terms/isPartOf> <http://digilib.uin-suka.ac.id/id/repository> .
<http://digilib.uin-suka.ac.id/id/eprint/48853> <http://eprints.org/ontology/hasDocument> <http://digilib.uin-suka.ac.id/id/document/758115> .
<http://digilib.uin-suka.ac.id/id/document/758115> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://eprints.org/ontology/Document> .
<http://digilib.uin-suka.ac.id/id/document/758115> <http://www.w3.org/2000/01/rdf-schema#label> "ANALISIS PENINGKATAN KUALITAS PELAYANAN DENGAN\r\nMENGGUNAKAN PENDEKATAN SERVQUAL, IPA DAN TRIZ\r\n(Studi Kasus : TIKI Cabang Klaten) (Text)"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://digilib.uin-suka.ac.id/id/eprint/48853> <http://purl.org/dc/elements/1.1/hasVersion> <http://digilib.uin-suka.ac.id/id/document/758115> .
<http://digilib.uin-suka.ac.id/id/eprint/48853> <http://eprints.org/ontology/hasPublished> <http://digilib.uin-suka.ac.id/id/document/758115> .
<http://digilib.uin-suka.ac.id/id/document/758115> <http://eprints.org/ontology/hasFile> <https://digilib.uin-suka.ac.id/id/eprint/48853/1/17106060039_BAB-I_IV-atau-V_DAFTAR-PUSTAKA.pdf> .
<http://digilib.uin-suka.ac.id/id/document/758115> <http://purl.org/dc/terms/hasPart> <https://digilib.uin-suka.ac.id/id/eprint/48853/1/17106060039_BAB-I_IV-atau-V_DAFTAR-PUSTAKA.pdf> .
<https://digilib.uin-suka.ac.id/id/eprint/48853/1/17106060039_BAB-I_IV-atau-V_DAFTAR-PUSTAKA.pdf> <http://www.w3.org/2000/01/rdf-schema#label> "17106060039_BAB-I_IV-atau-V_DAFTAR-PUSTAKA.pdf"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://digilib.uin-suka.ac.id/id/eprint/48853> <http://eprints.org/ontology/hasDocument> <http://digilib.uin-suka.ac.id/id/document/758116> .
<http://digilib.uin-suka.ac.id/id/document/758116> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://eprints.org/ontology/Document> .
<http://digilib.uin-suka.ac.id/id/document/758116> <http://www.w3.org/2000/01/rdf-schema#label> "ANALISIS PENINGKATAN KUALITAS PELAYANAN DENGAN\r\nMENGGUNAKAN PENDEKATAN SERVQUAL, IPA DAN TRIZ\r\n(Studi Kasus : TIKI Cabang Klaten) (Text)"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://digilib.uin-suka.ac.id/id/eprint/48853> <http://purl.org/dc/elements/1.1/hasVersion> <http://digilib.uin-suka.ac.id/id/document/758116> .
<http://digilib.uin-suka.ac.id/id/eprint/48853> <http://eprints.org/ontology/hasPublished> <http://digilib.uin-suka.ac.id/id/document/758116> .
<http://digilib.uin-suka.ac.id/id/eprint/48853> <http://eprints.org/ontology/hasDocument> <http://digilib.uin-suka.ac.id/id/document/758129> .
<http://digilib.uin-suka.ac.id/id/document/758129> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://eprints.org/ontology/Document> .
<http://digilib.uin-suka.ac.id/id/document/758129> <http://www.w3.org/2000/01/rdf-schema#label> "ANALISIS PENINGKATAN KUALITAS PELAYANAN DENGAN\r\nMENGGUNAKAN PENDEKATAN SERVQUAL, IPA DAN TRIZ\r\n(Studi Kasus : TIKI Cabang Klaten) (Other)"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://digilib.uin-suka.ac.id/id/document/758129> <http://eprints.org/relation/isVersionOf> <http://digilib.uin-suka.ac.id/id/document/758116> .
<http://digilib.uin-suka.ac.id/id/document/758129> <http://eprints.org/relation/isVolatileVersionOf> <http://digilib.uin-suka.ac.id/id/document/758116> .
<http://digilib.uin-suka.ac.id/id/document/758129> <http://eprints.org/relation/islightboxThumbnailVersionOf> <http://digilib.uin-suka.ac.id/id/document/758116> .
<http://digilib.uin-suka.ac.id/id/eprint/48853> <http://eprints.org/ontology/hasDocument> <http://digilib.uin-suka.ac.id/id/document/758130> .
<http://digilib.uin-suka.ac.id/id/document/758130> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://eprints.org/ontology/Document> .
<http://digilib.uin-suka.ac.id/id/document/758130> <http://www.w3.org/2000/01/rdf-schema#label> "ANALISIS PENINGKATAN KUALITAS PELAYANAN DENGAN\r\nMENGGUNAKAN PENDEKATAN SERVQUAL, IPA DAN TRIZ\r\n(Studi Kasus : TIKI Cabang Klaten) (Other)"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://digilib.uin-suka.ac.id/id/document/758130> <http://eprints.org/relation/isVersionOf> <http://digilib.uin-suka.ac.id/id/document/758116> .
<http://digilib.uin-suka.ac.id/id/document/758130> <http://eprints.org/relation/isVolatileVersionOf> <http://digilib.uin-suka.ac.id/id/document/758116> .
<http://digilib.uin-suka.ac.id/id/document/758130> <http://eprints.org/relation/ispreviewThumbnailVersionOf> <http://digilib.uin-suka.ac.id/id/document/758116> .
<http://digilib.uin-suka.ac.id/id/eprint/48853> <http://eprints.org/ontology/hasDocument> <http://digilib.uin-suka.ac.id/id/document/758131> .
<http://digilib.uin-suka.ac.id/id/document/758131> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://eprints.org/ontology/Document> .
<http://digilib.uin-suka.ac.id/id/document/758131> <http://www.w3.org/2000/01/rdf-schema#label> "ANALISIS PENINGKATAN KUALITAS PELAYANAN DENGAN\r\nMENGGUNAKAN PENDEKATAN SERVQUAL, IPA DAN TRIZ\r\n(Studi Kasus : TIKI Cabang Klaten) (Other)"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://digilib.uin-suka.ac.id/id/document/758131> <http://eprints.org/relation/isVersionOf> <http://digilib.uin-suka.ac.id/id/document/758116> .
<http://digilib.uin-suka.ac.id/id/document/758131> <http://eprints.org/relation/isVolatileVersionOf> <http://digilib.uin-suka.ac.id/id/document/758116> .
<http://digilib.uin-suka.ac.id/id/document/758131> <http://eprints.org/relation/ismediumThumbnailVersionOf> <http://digilib.uin-suka.ac.id/id/document/758116> .
<http://digilib.uin-suka.ac.id/id/eprint/48853> <http://eprints.org/ontology/hasDocument> <http://digilib.uin-suka.ac.id/id/document/758132> .
<http://digilib.uin-suka.ac.id/id/document/758132> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://eprints.org/ontology/Document> .
<http://digilib.uin-suka.ac.id/id/document/758132> <http://www.w3.org/2000/01/rdf-schema#label> "ANALISIS PENINGKATAN KUALITAS PELAYANAN DENGAN\r\nMENGGUNAKAN PENDEKATAN SERVQUAL, IPA DAN TRIZ\r\n(Studi Kasus : TIKI Cabang Klaten) (Other)"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://digilib.uin-suka.ac.id/id/document/758132> <http://eprints.org/relation/isVersionOf> <http://digilib.uin-suka.ac.id/id/document/758116> .
<http://digilib.uin-suka.ac.id/id/document/758132> <http://eprints.org/relation/isVolatileVersionOf> <http://digilib.uin-suka.ac.id/id/document/758116> .
<http://digilib.uin-suka.ac.id/id/document/758132> <http://eprints.org/relation/issmallThumbnailVersionOf> <http://digilib.uin-suka.ac.id/id/document/758116> .
<http://digilib.uin-suka.ac.id/id/eprint/48853> <http://eprints.org/ontology/hasDocument> <http://digilib.uin-suka.ac.id/id/document/758133> .
<http://digilib.uin-suka.ac.id/id/document/758133> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://eprints.org/ontology/Document> .
<http://digilib.uin-suka.ac.id/id/document/758133> <http://www.w3.org/2000/01/rdf-schema#label> "ANALISIS PENINGKATAN KUALITAS PELAYANAN DENGAN\r\nMENGGUNAKAN PENDEKATAN SERVQUAL, IPA DAN TRIZ\r\n(Studi Kasus : TIKI Cabang Klaten) (Other)"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://digilib.uin-suka.ac.id/id/document/758133> <http://eprints.org/relation/isVersionOf> <http://digilib.uin-suka.ac.id/id/document/758115> .
<http://digilib.uin-suka.ac.id/id/document/758133> <http://eprints.org/relation/isVolatileVersionOf> <http://digilib.uin-suka.ac.id/id/document/758115> .
<http://digilib.uin-suka.ac.id/id/document/758133> <http://eprints.org/relation/islightboxThumbnailVersionOf> <http://digilib.uin-suka.ac.id/id/document/758115> .
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<http://digilib.uin-suka.ac.id/id/document/758133> <http://purl.org/dc/terms/hasPart> <https://digilib.uin-suka.ac.id/id/eprint/48853/7/lightbox.jpg> .
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<http://digilib.uin-suka.ac.id/id/eprint/48853> <http://eprints.org/ontology/hasDocument> <http://digilib.uin-suka.ac.id/id/document/758134> .
<http://digilib.uin-suka.ac.id/id/document/758134> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://eprints.org/ontology/Document> .
<http://digilib.uin-suka.ac.id/id/document/758134> <http://www.w3.org/2000/01/rdf-schema#label> "ANALISIS PENINGKATAN KUALITAS PELAYANAN DENGAN\r\nMENGGUNAKAN PENDEKATAN SERVQUAL, IPA DAN TRIZ\r\n(Studi Kasus : TIKI Cabang Klaten) (Other)"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://digilib.uin-suka.ac.id/id/document/758134> <http://eprints.org/relation/isVersionOf> <http://digilib.uin-suka.ac.id/id/document/758115> .
<http://digilib.uin-suka.ac.id/id/document/758134> <http://eprints.org/relation/isVolatileVersionOf> <http://digilib.uin-suka.ac.id/id/document/758115> .
<http://digilib.uin-suka.ac.id/id/document/758134> <http://eprints.org/relation/ispreviewThumbnailVersionOf> <http://digilib.uin-suka.ac.id/id/document/758115> .
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<https://digilib.uin-suka.ac.id/id/eprint/48853/8/preview.jpg> <http://www.w3.org/2000/01/rdf-schema#label> "preview.jpg"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://digilib.uin-suka.ac.id/id/eprint/48853> <http://eprints.org/ontology/hasDocument> <http://digilib.uin-suka.ac.id/id/document/758135> .
<http://digilib.uin-suka.ac.id/id/document/758135> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://eprints.org/ontology/Document> .
<http://digilib.uin-suka.ac.id/id/document/758135> <http://www.w3.org/2000/01/rdf-schema#label> "ANALISIS PENINGKATAN KUALITAS PELAYANAN DENGAN\r\nMENGGUNAKAN PENDEKATAN SERVQUAL, IPA DAN TRIZ\r\n(Studi Kasus : TIKI Cabang Klaten) (Other)"^^<http://www.w3.org/2001/XMLSchema#string> .
<http://digilib.uin-suka.ac.id/id/document/758135> <http://eprints.org/relation/isVersionOf> <http://digilib.uin-suka.ac.id/id/document/758115> .
<http://digilib.uin-suka.ac.id/id/document/758135> <http://eprints.org/relation/isVolatileVersionOf> <http://digilib.uin-suka.ac.id/id/document/758115> .
<http://digilib.uin-suka.ac.id/id/document/758135> <http://eprints.org/relation/ismediumThumbnailVersionOf> <http://digilib.uin-suka.ac.id/id/document/758115> .
<http://digilib.uin-suka.ac.id/id/document/758135> <http://eprints.org/ontology/hasFile> <https://digilib.uin-suka.ac.id/id/eprint/48853/9/medium.jpg> .
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<http://digilib.uin-suka.ac.id/id/eprint/48853> <http://eprints.org/ontology/hasDocument> <http://digilib.uin-suka.ac.id/id/document/758136> .
<http://digilib.uin-suka.ac.id/id/document/758136> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://eprints.org/ontology/Document> .
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<http://digilib.uin-suka.ac.id/id/document/758136> <http://eprints.org/relation/isVersionOf> <http://digilib.uin-suka.ac.id/id/document/758115> .
<http://digilib.uin-suka.ac.id/id/document/758136> <http://eprints.org/relation/isVolatileVersionOf> <http://digilib.uin-suka.ac.id/id/document/758115> .
<http://digilib.uin-suka.ac.id/id/document/758136> <http://eprints.org/relation/issmallThumbnailVersionOf> <http://digilib.uin-suka.ac.id/id/document/758115> .
<http://digilib.uin-suka.ac.id/id/document/758136> <http://eprints.org/ontology/hasFile> <https://digilib.uin-suka.ac.id/id/eprint/48853/10/small.jpg> .
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<https://digilib.uin-suka.ac.id/id/eprint/48853/> <http://purl.org/dc/elements/1.1/title> "HTML Summary of #48853 \n\nANALISIS PENINGKATAN KUALITAS PELAYANAN DENGAN&#13;\nMENGGUNAKAN PENDEKATAN SERVQUAL, IPA DAN TRIZ&#13;\n(Studi Kasus : TIKI Cabang Klaten)\n\n" .
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<https://digilib.uin-suka.ac.id/id/eprint/48853/> <http://xmlns.com/foaf/0.1/primaryTopic> <http://digilib.uin-suka.ac.id/id/eprint/48853> .
<http://digilib.uin-suka.ac.id/id/subject/TA> <http://www.w3.org/1999/02/22-rdf-syntax-ns#type> <http://www.w3.org/2004/02/skos/core#Concept> .
<http://digilib.uin-suka.ac.id/id/subject/TA> <http://www.w3.org/2004/02/skos/core#prefLabel> "Tehnik Industri"@en .
<http://digilib.uin-suka.ac.id/id/eprint/48853> <http://purl.org/dc/terms/subject> <http://digilib.uin-suka.ac.id/id/subject/TA> .