%0 Thesis
%9 Skripsi
%A DEWI WIDYASTUTI, NIM : 14380082
%B FAKULTAS SYARI'AH DAN HUKUM
%D 2022
%F digilib:49492
%I UIN SUNAN KALIJAGA YOGYAKARTA
%K service quality, customer satisfaction, consumer protection law.
%P 120
%T ANALISISIS KUALITAS PELAYANAN DAN KEPUASAN KONSUMEN  PT.KAI STASIUN LEMPUYANGAN YOGYAKARTA PERSPEKTIF   HUKUM ISLAM DAN PERLINDUNGAN KONSUMEN
%U https://digilib.uin-suka.ac.id/id/eprint/49492/
%X Good service in carrying out service duties is a necessity that must be maintained   and maintained. Because by running a good service, it can affect the satisfaction  of train passengers. So in this study raised three problem formulations, namely:  How is the service quality of the Lempuyangan Railway station from the  perspective of Islamic law? How is the service quality and customer satisfaction  of Lempuyangan station from the perspective of UUPK and the Regulation of the  Minister of Transportation PM. 63 in 2019? How is the Lempuyangan station’s  efforts in service improvement?    The type of research used in this research is field research, using a juridical and  normative approach as a basis for reviewing the service and customer satisfaction  of PT. KAI Lempuyangan Yogyakarta using the perspective of Islamic law and  consumer protection. Methods of collecting data by means of observation and  interviews. While the data analysis in this study used qualitative analysis methods.    The results in the study indicate that the services obtained at the Lempuyangan  station in Yogyakarta can be said to be relevant because the satisfaction of  passenger train service users is the impact of good services that provide consumer  interest and decisions. The service of the officers at the station who are good,  polite, friendly and informative is of added value and satisfying for consumers  who use trains at the station. In addition, adequate facilities, ranging from places  to eat, toilets, places of worship, waiting chairs and banking systems have greatly  helped customers or consumers at the station. Then about service and satisfaction  of service users is in accordance with the concept of Islamic law, namely;  Simplicity, Clarity and Certainty, Security, Openness, Efficient, Fairness and  Punctuality
%Z RATNASARI FAJARIYA ABIDIN, S.H., M.H