eprintid: 50731
rev_number: 11
eprint_status: archive
userid: 12243
dir: disk0/00/05/07/31
datestamp: 2022-04-22 04:04:18
lastmod: 2022-04-22 04:04:18
status_changed: 2022-04-22 04:04:18
type: thesis
metadata_visibility: show
contact_email: muchti.nurhidaya@uin-suka.ac.id
creators_name: Yusuffia Nur Azizah Istiqomah, NIM.: 20208011003
title: E-SERVICE QUALITY, E-TRUST, DAN E-RELIGION DIGITAL BANKING DI ERA NEW NORMAL TERHADAP E-LOYALTY NASABAH PERBANKAN SYARIAH
ispublished: pub
subjects: bp
subjects: ps
divisions: ek_syarS-2
full_text_status: public
keywords: digital banking; islamic bank; e-service quality; e-trust; e-satisfaction; e-loyalty
note: Pembimbing: Dr. Joko Setyono, S.E., M.Si.
abstract: This thesis research aims to test the influence of e-service quality, e-trust, e-religion, and e-satisfaction on e-loyalty customers of Islamic bank digital banking users in Indonesia. In addition to testing the direct influence on e-loyalty, the study also examined the indirect influence of e-service quality, e-trust, and e-religion on e-loyalty through e-satisfaction. A total of 200 customers of Islamic bank digital banking users were selected as research samples. Quantitative approaches with Structural Equation Model (SEM) analysis, used software WarpPLS 7.0 to analysis tools were in this study. The results showed that e-trust, e-religion, and e-satisfaction directly affect e-loyalty and e-service quality, e-trust, and e-religion affect e-satisfaction. Meanwhile, indirectly e-service quality and e-trust affect e-loyalty through e-satisfaction.
date: 2022-04-04
date_type: published
pages: 256
institution: UIN SUNAN KALIJAGA YOGYAKARTA
department: FAKULTAS EKONOMI DAN BISNIS ISLAM
thesis_type: masters
thesis_name: other
citation:   Yusuffia Nur Azizah Istiqomah, NIM.: 20208011003  (2022) E-SERVICE QUALITY, E-TRUST, DAN E-RELIGION DIGITAL BANKING DI ERA NEW NORMAL TERHADAP E-LOYALTY NASABAH PERBANKAN SYARIAH.  Masters thesis, UIN SUNAN KALIJAGA YOGYAKARTA.   
document_url: https://digilib.uin-suka.ac.id/id/eprint/50731/1/20208011003_BAB-I_IV-atau-V_DAFTAR-PUSTAKA.pdf
document_url: https://digilib.uin-suka.ac.id/id/eprint/50731/2/20208011003_BAB-II_sampai_SEBELUM-BAB-TERAKHIR.pdf