<> "The repository administrator has not yet configured an RDF license."^^ . <> . . . "ANALISIS KUALITAS PELAYANAN PELANGGAN BERBASIS INTEGRASI SERVICE QUALITY – SIX SIGMA-DMAIC (STUDI KASUS: SUPER DAZZLE YOGYAKARTA)"^^ . "The business world (retail business) continues to change. So companies are\r\nrequired to continue to grow, survive, fulfill customer desires and provide added\r\nvalue. One of the main factors is the quality of service. The higher the level of\r\ncompetition, it is important to continue to improve the quality of the customer\r\nservice system. Super Dazzle Store Yogyakarta, Road Kaliurang branch is a retail\r\nbusiness that sells various kinds of products in the form of services. Based on\r\nobservation data from some customers in July 2021 - January 2022 there are still\r\nseveral complaints stating that the quality of service received is not fully\r\nappropriate. Strengthened by the results of interviews in February 2022, they still\r\nget the same thing. Starting from the inadequate number of cashiers, employees pay\r\nless attention to product quality, some of the arrangement of goods is still messy,\r\nthe existing product stock is incomplete, service to customers is bad, and several\r\nother services are still felt by customers to be lacking. This study aims to determine\r\nthe level of customer satisfaction with the quality of service provided and determine\r\nthe service quality attributes using servqual. After identifying if there are types of\r\nservices that are not good, then improvements are made using six sigma - DMAIC.\r\nThe results of this study note that most customers are not satisfied, this is evidenced\r\nby the results of servqual with a negative gap value. So it is necessary to improve\r\nthe attributes using the six sigma – DMAIC method. From the results of six sigma\r\n- DMAIC processing, the priority of store service improvement is obtained, namely\r\nthe attributes of T5, RE4, T2, R5, T1, E4, T7, RE5, and R3. Then suggestions for\r\nimprovement can be given based on these attributes. The outline is periodic\r\nmonitoring, affirmation of SOP, additional working hours, adding employees,\r\nmaking posters of appeal, adding other facilities, selecting quality human\r\nresources, paying more attention to employees, renovating, expanding areas,\r\ntraining once a month, other activities carried out when shop conditions are quiet,\r\ncoordination is improved, intimacy is enhanced, gift giving and so on"^^ . "2022-05-27" . . . . "UIN SUNAN KALIJAGA YOGYAKARTA"^^ . . . "FAKULTAS SAINS DAN TEKNOLOGI, UIN SUNAN KALIJAGA YOGYAKARTA"^^ . . . . . . . . . "NIM.: 18106060003"^^ . "Rizki Julia Fani"^^ . "NIM.: 18106060003 Rizki Julia Fani"^^ . . . . . . "ANALISIS KUALITAS PELAYANAN PELANGGAN BERBASIS INTEGRASI SERVICE QUALITY – SIX SIGMA-DMAIC (STUDI KASUS: SUPER DAZZLE YOGYAKARTA) (Text)"^^ . . . . . "18106060003_BAB-I_IV-atau-V_DAFTAR-PUSTAKA.pdf"^^ . . . "ANALISIS KUALITAS PELAYANAN PELANGGAN BERBASIS INTEGRASI SERVICE QUALITY – SIX SIGMA-DMAIC (STUDI KASUS: SUPER DAZZLE YOGYAKARTA) (Text)"^^ . . . . . "ANALISIS KUALITAS PELAYANAN PELANGGAN BERBASIS INTEGRASI SERVICE QUALITY – SIX SIGMA-DMAIC (STUDI KASUS: SUPER DAZZLE YOGYAKARTA) (Other)"^^ . . . . . . "ANALISIS KUALITAS PELAYANAN PELANGGAN BERBASIS INTEGRASI SERVICE QUALITY – SIX SIGMA-DMAIC (STUDI KASUS: SUPER DAZZLE YOGYAKARTA) (Other)"^^ . . . . . . "ANALISIS KUALITAS PELAYANAN PELANGGAN BERBASIS INTEGRASI SERVICE QUALITY – SIX SIGMA-DMAIC (STUDI KASUS: SUPER DAZZLE YOGYAKARTA) (Other)"^^ . . . . . . "ANALISIS KUALITAS PELAYANAN PELANGGAN BERBASIS INTEGRASI SERVICE QUALITY – SIX SIGMA-DMAIC (STUDI KASUS: SUPER DAZZLE YOGYAKARTA) (Other)"^^ . . . . . . "ANALISIS KUALITAS PELAYANAN PELANGGAN BERBASIS INTEGRASI SERVICE QUALITY – SIX SIGMA-DMAIC (STUDI KASUS: SUPER DAZZLE YOGYAKARTA) (Other)"^^ . . . . . . "lightbox.jpg"^^ . . . "ANALISIS KUALITAS PELAYANAN PELANGGAN BERBASIS INTEGRASI SERVICE QUALITY – SIX SIGMA-DMAIC (STUDI KASUS: SUPER DAZZLE YOGYAKARTA) (Other)"^^ . . . . . . "preview.jpg"^^ . . . "ANALISIS KUALITAS PELAYANAN PELANGGAN BERBASIS INTEGRASI SERVICE QUALITY – SIX SIGMA-DMAIC (STUDI KASUS: SUPER DAZZLE YOGYAKARTA) (Other)"^^ . . . . . . "medium.jpg"^^ . . . "ANALISIS KUALITAS PELAYANAN PELANGGAN BERBASIS INTEGRASI SERVICE QUALITY – SIX SIGMA-DMAIC (STUDI KASUS: SUPER DAZZLE YOGYAKARTA) (Other)"^^ . . . . . . "small.jpg"^^ . . "HTML Summary of #51412 \n\nANALISIS KUALITAS PELAYANAN PELANGGAN BERBASIS INTEGRASI SERVICE QUALITY – SIX SIGMA-DMAIC (STUDI KASUS: SUPER DAZZLE YOGYAKARTA)\n\n" . "text/html" . . . "Tehnik Industri"@en . .