%0 Book Section %A Indri Nur Fati'ah, - %A Ahmad Anwar, - %A L. Nurdin, - %B INSTITUTIONS, INFORMATION PROCESSES AND POLICIES: Multiculturalism and Diversity in India and Europe %C New Delhi %D 2022 %F digilib:52454 %I Ess Ess Publications %K lnternet service; library user; learners; students %P 9-19 %T Internet Services at the Office of Archives and Library in Indonesia %U https://digilib.uin-suka.ac.id/id/eprint/52454/ %X This research is aimedto investigatethe use of internet services at the Otfice of Archives and Library (OAL) in Banjarnegara during the new normal era. The research used a qualitative method in order to get a deep picture about phenomena. The focus ofthe research is the use of internet services in th;OAL. Datacoliection techniques employed interuiew, observation, and documentation' Thevalidity of the data used triangulation techniques covering resource, technique, and time, which are accompanied by membercheck. The results of the study foundthree impodant points. Firstly, internet services serve as a means of professional development, because they can support education in the new normalera, share information from anyone and anywhere quickly, especially information related to the development of Covid-19 in lndonesia and throughout the world. Secondly, internet services have asignificantfunction as a learning resource. The internet is very effectiveforcommunity learning, especially for students who live far from their universities. They use for retriev.ing references, doing and sending assignments to their lecturers. Lastly, internet services are used as a means of selfstudy quickly, because those can increase student knowledge by getting it through blogs, websites, social media, and so on. This new normal era still shows the dominance of remote learning and interaction by utilizing Google Meet, Zoom, and other media platforms'