?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.au=NOVA+RINA+NUR+LATIFAH+-+NIM.+06730025%2C+&rft.aulast=NOVA+RINA+NUR+LATIFAH+-+NIM.+06730025&rft.aufirst=+&rft.degree=Skripsi&rft.date=18+January+2011&rft.title=PENGARUH+KUALITAS+PELAYANAN+CUSTOMER+SERVICE+TERHADAP+LOYALITAS+PELANGGAN+PADA+PLASA+TELKOM+KANDATEL+YOGYAKARTA&rft.inst=UIN+Sunan+Kalijaga+Yogyakarta