?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.au=ZURO'AH+-+NIM.+06140034%2C+&rft.aulast=ZURO'AH+-+NIM.+06140034&rft.aufirst=+&rft.degree=Skripsi&rft.date=10+February+2011&rft.title=HUBUNGAN+ANTARA+KELUHAN-KELUHAN+TERHADAP+KINERJA+PUSTAKAWAN+BAGIAN+PELAYANAN+UPU+UNIT+II+PERPUSTAKAAN+UNIVERSITAS+GADJAH+MADA+YOGYAKARTA&rft.inst=UIN+Sunan+Kalijaga+Yogyakarta