%A NIM.: 15820124 Ahmeda Aulia Nurseta
%O Pembimbing: Alex Fahrur Riza S.E., M.Sc.
%T PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS
NASABAH DENGAN KEPUASAN MENJADI VARIABEL INTERVENING
(STUDY BPRS BAROKAH DANA SEJAHTERA YOGYAKARTA)
%X This study aims to determine the effect of service quality on customer loyalty
mediated by satisfaction. The object of this research is the customer of Bank BDS
Yogyakarta which according to the solvin formula only requires 100 people for the
sample. This study uses path analysis and Sobel analysis to measure it. The results
show that service quality has no significant positive effect on loyalty and
satisfaction cannot mediate between service quality and customer loyalty.
%K service quality; customer loyalty; satisfaction
%D 2022
%I UIN SUNAN KALIJAGA YOGYAKARTA
%L digilib55689