eprintid: 55689
rev_number: 11
eprint_status: archive
userid: 12243
dir: disk0/00/05/56/89
datestamp: 2023-01-26 03:16:09
lastmod: 2023-01-26 03:16:09
status_changed: 2023-01-26 03:16:09
type: thesis
metadata_visibility: show
contact_email: muchti.nurhidaya@uin-suka.ac.id
creators_name: Ahmeda Aulia Nurseta, NIM.: 15820124
title: PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS
NASABAH DENGAN KEPUASAN MENJADI VARIABEL INTERVENING
(STUDY BPRS BAROKAH DANA SEJAHTERA YOGYAKARTA)
ispublished: pub
subjects: bp
subjects: ps
divisions: jur_ps
full_text_status: restricted
keywords: service quality; customer loyalty; satisfaction
note: Pembimbing: Alex Fahrur Riza S.E., M.Sc.
abstract: This study aims to determine the effect of service quality on customer loyalty
mediated by satisfaction. The object of this research is the customer of Bank BDS
Yogyakarta which according to the solvin formula only requires 100 people for the
sample. This study uses path analysis and Sobel analysis to measure it. The results
show that service quality has no significant positive effect on loyalty and
satisfaction cannot mediate between service quality and customer loyalty.
date: 2022-08-15
date_type: published
pages: 111
institution: UIN SUNAN KALIJAGA YOGYAKARTA
department: FAKULTAS ILMU SOSIAL DAN HUMANIORA
thesis_type: skripsi
thesis_name: other
citation:   Ahmeda Aulia Nurseta, NIM.: 15820124  (2022) PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS NASABAH DENGAN KEPUASAN MENJADI VARIABEL INTERVENING (STUDY BPRS BAROKAH DANA SEJAHTERA YOGYAKARTA).  Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.   
document_url: https://digilib.uin-suka.ac.id/id/eprint/55689/1/15820124_BAB-I_IV-atau-V_DAFTAR-PUSTAKA.pdf
document_url: https://digilib.uin-suka.ac.id/id/eprint/55689/2/15820124_BAB-II_sampai_SEBELUM-BAB-TERAKHIR.pdf