eprintid: 55689 rev_number: 11 eprint_status: archive userid: 12243 dir: disk0/00/05/56/89 datestamp: 2023-01-26 03:16:09 lastmod: 2023-01-26 03:16:09 status_changed: 2023-01-26 03:16:09 type: thesis metadata_visibility: show contact_email: muchti.nurhidaya@uin-suka.ac.id creators_name: Ahmeda Aulia Nurseta, NIM.: 15820124 title: PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS NASABAH DENGAN KEPUASAN MENJADI VARIABEL INTERVENING (STUDY BPRS BAROKAH DANA SEJAHTERA YOGYAKARTA) ispublished: pub subjects: bp subjects: ps divisions: jur_ps full_text_status: restricted keywords: service quality; customer loyalty; satisfaction note: Pembimbing: Alex Fahrur Riza S.E., M.Sc. abstract: This study aims to determine the effect of service quality on customer loyalty mediated by satisfaction. The object of this research is the customer of Bank BDS Yogyakarta which according to the solvin formula only requires 100 people for the sample. This study uses path analysis and Sobel analysis to measure it. The results show that service quality has no significant positive effect on loyalty and satisfaction cannot mediate between service quality and customer loyalty. date: 2022-08-15 date_type: published pages: 111 institution: UIN SUNAN KALIJAGA YOGYAKARTA department: FAKULTAS ILMU SOSIAL DAN HUMANIORA thesis_type: skripsi thesis_name: other citation: Ahmeda Aulia Nurseta, NIM.: 15820124 (2022) PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS NASABAH DENGAN KEPUASAN MENJADI VARIABEL INTERVENING (STUDY BPRS BAROKAH DANA SEJAHTERA YOGYAKARTA). Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA. document_url: https://digilib.uin-suka.ac.id/id/eprint/55689/1/15820124_BAB-I_IV-atau-V_DAFTAR-PUSTAKA.pdf document_url: https://digilib.uin-suka.ac.id/id/eprint/55689/2/15820124_BAB-II_sampai_SEBELUM-BAB-TERAKHIR.pdf