TY  - THES
N1  - Pembimbing: Farid Hidayat, S.H., M.S.I
ID  - digilib56921
UR  - https://digilib.uin-suka.ac.id/id/eprint/56921/
A1  - Munawir, NIM.: 16820048
Y1  - 2023/01/20/
N2  - This study aims to determine the effect of brand equity, trust, and system quality on customer satisfaction using mobile banking of Bank Syariah Indonesia in Yogyakarta City. The population in this study is customers of Bank Syariah Indonesia in Yogyakarta City. The sample used in this study was 100 respondents. The data collection method used is the questionnaire method with the Likert scale that measures brand equity, trust, and system quality variables on customer satisfaction using mobile banking of Bank Syariah Indonesia in Yogyakarta City. Data analysis used is the multiple linear regression. All data was processed and analyzed using SPSS version 21.0. The results (T test) show that brand equity, trust, and system quality have a positive and significant effect on customer satisfaction using using mobile banking of Bank Syariah Indonesia. The results (Test F) also show that brand equity, trust, and system quality simultaneously have a positive and significant effect on customer satisfaction using mobile banking of Bank Syariah Indonesia in Yogyakarta City.
PB  - UIN SUNAN KALIJAGA YOGYAKARTA
KW  - Brand Equity
KW  -  Perilaku Konsumen
KW  -  Kepuasan Nasabah
KW  -  Mobile Banking
M1  - skripsi
TI  - PENGARUH BRAND EQUITY, KEPERCAYAAN DAN KUALITAS SISTEM TERHADAP KEPUASAN NASABAH PENGGUNA MOBILE BANKING BANK SYARIAH INDONESIA (STUDI KASUS PADA NASABAH PENGGUNA MOBILE BANKING BANK SYARIAH INDONESIA DI KOTA YOGYAKARTA)
AV  - restricted
EP  - 148
ER  -