%A NIM.: 09141025 Yanti Susanti
%O Pembimbing: Drs. Tri Septiyantono, M. Si
%T PERSEPSI MAHASISWA TERHADAP KUALITAS PELAYANAN SIRKULASI DI UPT PERPUSTAKAAN UNIVERSITAS SARJANAWIYATA TAMANSISWA YOGYAKARTA
%X This studi to determine the level of student’s perceptions of the service
categories in UPT Library circulation UST Yogyakarta, and the contributions of
thought, and considerations for the management in decision making in the
improvement and development of services in UPT Library circulation UST
Yogyakarta. In this study the type of study is a quantitative, with a population of
students who access the service circulation by the number of samples 96 students.
Variables in the study there are two variables Perceptions and Service Circulation.
Data collection techniques with the method of observation, interviews,
dokumentasi, and questionnaires. While the data analysis using descriptive data
analysis of quantitative data. Based on the description of the results of research on
student perceptions of services in UPT Library circulation UST Yogyakarta, it can
be concluded that in general circulation in the UPT Library service UST Library
Yogyakarta both categories with a grand mean is a 2.94. While the service levels
of each variable is a sub variable Reliability has a grand mean of 2.92 and has a
sub variable Assurance grand mean value of 2.94, has a sub variable
Responsiviness has a grand mean of 2.91, sub variable Emphaty grand mean
value of 2.95, sub variable Tangibles grand mean value of 3.This indicates that
there is no perception of service variable that have a circulation of grand mean
value of 3.26 to 4.00 or very good category, the management an librarian at the
Library UPT UST Yogyakarta must maintain service quality and increasing
circulation, and improve the quality existing service.
%K Perpustakaan Perguruan Tinggi, Pemustaka, Kualitas Pelayanan
%D 2011
%I UIN SUNAN KALIJAGA YOGYAKARTA
%L digilib57249