TY  - THES
N1  - Pembimbing: Fitri Zaelina, S.E.I.,M.E.K
ID  - digilib62792
UR  - https://digilib.uin-suka.ac.id/id/eprint/62792/
A1  - Rikhadatun Abir Al Farda, NIM.: 19108020083
Y1  - 2023/10/05/
N2  - This research aims to examine the influence of perceptions of technology, risk and complaint handling on customers' decisions in using sharia mobile banking. Apart from testing the direct influence on customer decisions, this research also contains a knowledge variable as a moderating variable. The sample in this study consisted of 150 respondents from the research object of students from the Faculty of Economics and Islamic Business, Sunan Kalijaga State Islamic University, Yogyakarta and the Faculty of Economics and Business, Gadjah Mada University. This research uses quantitative methods with the help of the IBM SPSS 26 analysis tool. The results of this research show that directly perceptions of technology, risk, handling complaints, knowledge have a significant influence on customer decisions. Then, knowledge can strengthen technology perceptions of customer decisions, while knowledge cannot moderate the influence of risk and complaint handling on customer decisions.
PB  - UIN SUNAN KALIJAGA YOGYAKARTA
KW  - Mobile Banking Syariah
KW  -  Persepsi Teknologi
KW  -  Resiko
KW  -  Handling Complain
KW  -  Pengetahuan
KW  -  Keputusan
M1  - skripsi
TI  - PENGARUH PERSEPSI TEKNOLOGI, RESIKO, DAN HANDLING COMPLAIN TERHADAP KEPUTUSAN NASABAH DALAM MENGGUNAKAN MOBILE BANKING SYARIAH DENGAN PENGETAHUAN SEBAGAI VARIABEL MODERASI 
(STUDI PADA MAHASISWA FAKULTAS EKONOMI DAN BISNIS ISLAM UIN SUNAN KALIJAGA YOGYAKARTA DAN FEB UGM)
AV  - restricted
EP  - 173
ER  -