TY  - THES
N1  - Pembimbing: Dr. Joko Setyono, S.E., M.Si.
ID  - digilib64577
UR  - https://digilib.uin-suka.ac.id/id/eprint/64577/
A1  - Miftah Farid, NIM.: 18108020105
Y1  - 2023/12/15/
N2  - After the Covid-19 pandemic a few years ago, it caused various disruptions globally and domestically. This has had various impacts on the economic sector including banking. This study was conducted to determine the effect of service quality, product quality and facilities on customer satisfaction in transactions after the Covid-19 pandemic at Bank Syariah Indonesia KCP Ambarukmo. The research method used is quantitative method. The population of this study were Bank Syariah Indonesia customers in Yogyakarta using a sample of 100 people obtained by purposive sampling method. The data used in this study are primary data obtained from distributing questionnaires online with the help of Google form. Then the data was analyzed using IMB SPSS Statistics 25. The results showed that there was a positive and significant
PB  - UIN SUNAN KALIJAGA YOGYAKARTA
KW  - Kualitas Pelayanan
KW  -  Kualitas Produk
KW  -  Fasilitas
KW  -  Kepuasan Nasabah
M1  - skripsi
TI  - PENGARUH KUALITAS PELAYANAN, KUALITAS PRODUK DAN FASILITAS TERHADAP KEPUASAN NASABAH DALAM BERTRANSAKSI PASCA PANDEMI COVID-19 PADA BANK SYARIAH INDONESIA KCP AMABRUKMO
AV  - restricted
EP  - 141
ER  -