eprintid: 64830
rev_number: 11
eprint_status: archive
userid: 12460
dir: disk0/00/06/48/30
datestamp: 2024-04-18 04:19:23
lastmod: 2024-04-18 04:19:23
status_changed: 2024-04-18 04:19:23
type: thesis
metadata_visibility: show
contact_email: muh.khabib@uin-suka.ac.id
creators_name: Wildan Novia Rosydiana, NIM.: 21200011040
title: KEMAMPUAN KOMUNIKASI INTERPERSONAL PUSTAKAWAN DALAM PENINGKATAN MUTU LAYANAN DI BALAI LAYANAN PERPUSTAKAAN UNIT GRHATAMA PUSTAKA DPAD DIY
ispublished: pub
subjects: kom_sos
subjects: pus_takawan
divisions: perp_inf
full_text_status: restricted
keywords: Komunikasi, Komunikasi Interpersonal, Mutu Layanan
note: Pembimbing: Prof. Dr. Nurdin, S.Ag. SS.,M.A.
abstract: This research aims to find out how the librarian's interpersonal communication
process, find out how the interpersonal communication skills between librarians
and library users, and find out how the quality or quality of services provided by
Grhatama Pustaka DPAD DIY, especially in general collection services. This
research uses a qualitative method with a descriptive approach. The theory used
was put forward by Joseph A. Devito about the process and ability of
interpersonal communication, for service quality using the theory of Valarie A.
Zeithaml, et al. This research uses data research conducted by interview,
observation, and documentation. The subjects of this research are librarians and
users who are involved in communication activities and who most often meet with
the users. While the analysis technique uses data reduction, data presentation, and
conclusion drawing.
The results showed that (1) The process of interpersonal communication in
general collection services (Source and Receiver, Message, Feedback,
Feedforward Message, Channel, and Noise) that the six stages were partly owned
by librarians as evidenced by librarians always greeting newly arrived visitors and
providing directions in general collection services, while librarians were less than
optimal in making library member cards with difficult requirements, namely
having to include a request letter from the RT or a certificate of working in
Yogyakarta and the lack of socialization from librarians about what services are
available at Grhatama Pustaka. (2) Interpersonal communication skills in general
collection services (openness, empathy, supportiveness, positiveness, and
equality) that the five aspects have been owned by librarians in serving visitors as
evidenced by librarians being friendly, responding well to the wishes of visitors
and librarians also do not discriminate against visitors, so that it has a positive
effect on visiting general collection services. (3) Quality or Quality of service
(Tangibles, Reliability, Responsiveness, Assurance, Empathy) that the five
dimensions are partly owned by librarians as evidenced by librarians dressing
neatly, arriving on time, and guaranteed safety and comfort, while the less than
optimal services provided are the lack of reading rooms, slow internet access, and
no notification regarding new collections in the general collection room.
date: 2023-05-30
date_type: published
pages: 208
institution: UIN SUNAN KALIJAGA YOGYAKARTA
department: PASCASARJANA
thesis_type: masters
thesis_name: other
citation:   Wildan Novia Rosydiana, NIM.: 21200011040  (2023) KEMAMPUAN KOMUNIKASI INTERPERSONAL PUSTAKAWAN DALAM PENINGKATAN MUTU LAYANAN DI BALAI LAYANAN PERPUSTAKAAN UNIT GRHATAMA PUSTAKA DPAD DIY.  Masters thesis, UIN SUNAN KALIJAGA YOGYAKARTA.   
document_url: https://digilib.uin-suka.ac.id/id/eprint/64830/1/21200011040_BAB-I_IV-atau-V_DAFTAR-PUSTAKA.pdf
document_url: https://digilib.uin-suka.ac.id/id/eprint/64830/2/21200011040_BAB-II_sampai_SEBELUM-BAB-TERAKHIR.pdf