TY  - THES
N1  - Pembimbing: Farid Hidayat, S.H., M.S.I
ID  - digilib65388
UR  - https://digilib.uin-suka.ac.id/id/eprint/65388/
A1  - Susanti Sinta Rini, NIM.: 20108020038
Y1  - 2024/05/30/
N2  - Digital development is on the rise, especially in the banking sector. It's an
opportunity for hackers to hack into the system and steal data to ask for ransom.
The Indonesian Sharia Bank has become one of the targets they want to disable the
BSI services, so the parties must move quickly to restore the services. Many
customers feel vulnerable and unable to make transactions, for which BSI provides
distributional fairness, procedural and interaction useful in the delivery of
information. The study aims to analyze the influence of distributive justice,
procedural justice and interactional justice on continuuance intention customers in
using BSI post cyber attacks with service recovery satisfaction as intervening
variables. The object of this research is a resident of Yogyakarta Special District.
This study is a primary data collection technique using a questionnaire and
obtained 168 respondents. This research method uses SEM-SmartPLS version 3.0.
The results found from this study show that only procedural justice and
interactional justice have a significant influence on the continuuance of the
intention of BSI customers after cyber attacks with service recovery satisfaction as
intervening variables.
PB  - UIN SUNAN KALIJAGA YOGYAKARTA
KW  - Bank Syariah Indonesia
KW  -  Keadilan Distributif
KW  -  Keadilan Prosedural
KW  - 
Keadilan Interaksional
KW  -  Niat Berkelanjutan
KW  -  Serangan Cyber
KW  -  Kepuasan Pemulihan Layanan
M1  - skripsi
TI  - PENGARUH KEADILAN DISTRIBUTIF, KEADILAN PROSEDURAL DAN KEADILAN INTERAKSIONAL TERHADAP NIAT BERKELANJUTAN NASABAH DALAM MENGGUNAKAN BANK SYARIAH INDONESIA PASCA SERANGAN CYBER DENGAN KEPUASAN PEMULIHAN LAYANAN SEBAGAI VARIABEL INTERVENING
AV  - restricted
EP  - 174
ER  -