%A NIM.: 20108020038 Susanti Sinta Rini
%O Pembimbing: Farid Hidayat, S.H., M.S.I
%T PENGARUH KEADILAN DISTRIBUTIF, KEADILAN PROSEDURAL DAN KEADILAN INTERAKSIONAL TERHADAP NIAT BERKELANJUTAN NASABAH DALAM MENGGUNAKAN BANK SYARIAH INDONESIA PASCA SERANGAN CYBER DENGAN KEPUASAN PEMULIHAN LAYANAN SEBAGAI VARIABEL INTERVENING
%X Digital development is on the rise, especially in the banking sector. It's an
opportunity for hackers to hack into the system and steal data to ask for ransom.
The Indonesian Sharia Bank has become one of the targets they want to disable the
BSI services, so the parties must move quickly to restore the services. Many
customers feel vulnerable and unable to make transactions, for which BSI provides
distributional fairness, procedural and interaction useful in the delivery of
information. The study aims to analyze the influence of distributive justice,
procedural justice and interactional justice on continuuance intention customers in
using BSI post cyber attacks with service recovery satisfaction as intervening
variables. The object of this research is a resident of Yogyakarta Special District.
This study is a primary data collection technique using a questionnaire and
obtained 168 respondents. This research method uses SEM-SmartPLS version 3.0.
The results found from this study show that only procedural justice and
interactional justice have a significant influence on the continuuance of the
intention of BSI customers after cyber attacks with service recovery satisfaction as
intervening variables.
%K Bank Syariah Indonesia, Keadilan Distributif, Keadilan Prosedural,
Keadilan Interaksional, Niat Berkelanjutan, Serangan Cyber, Kepuasan Pemulihan Layanan
%D 2024
%I UIN SUNAN KALIJAGA YOGYAKARTA
%L digilib65388