<> "The repository administrator has not yet configured an RDF license."^^ . <> . . . "CUSTOMER RELATIONSHIP MANAGEMENT: EKSPLORASI PERAN MODERASI ETIKA KERJA ISLAM DAN MEDIASI KEPUASAN NASABAH DALAM MENINGKATKAN LOYALITAS NASABAH BANK SYARIAH DI INDONESIA"^^ . "This research is motivated by the low participation of the\r\nMuslim community in Indonesia in using Islamic banks as their\r\nprimary accounts to fulfill their financial needs. Furthermore, if\r\nIslamic banks are well-managed, the opportunities are vast,\r\nconsidering Indonesia is one of the Nations with the largest Muslim\r\npopulation. Positioning Islamic banks in the dualism of the banking\r\nsystem in Indonesia presents significant challenges. One of which is\r\nthe enhanced familiarity of the community with conventional banks.\r\nOne of approaches to enhance the presence of Islamic banks in\r\nIndonesia is by implementing customer relationship management\r\n(CRM). However, over the time, the CRM has been narrowly\r\ninterpreted only as merely a technological novelty in managing\r\ncustomer relationships. Moreover, the current dimensions of CRM are\r\nalso considered insufficient enough in addressing contemporary issue\r\nof digital era.\r\nThis research aims to develop the dimensions of the CRM to be\r\nmore comprehensive in addressing issue regarding the digital era by\r\nproposing additional dimension, which known as customer data\r\nprotection (CDP), as well as fill the gap in investigating the dimension\r\nof CRM measurement as a strategy to enhance customer satisfaction\r\nand loyalty in Islamic banks by exploring the moderating role of\r\nIslamic work ethics. Moreover, through comprehensive analysis, this\r\nresearch successfully constructs a conceptual model to predict the\r\nlevel of customer satisfaction and loyalty in Islamic banks developed\r\nusing a relational approach and Islamic ethics, representing the\r\nidentity/ characteristic of Islamic banks.\r\nThe model of this research is validated using structural equation\r\nmodel (SEM) analysis. The data that used in this research are sourced\r\nfrom survey conducted by this research with questionnaire distributed\r\nto Islamic banking users in Indonesia based on purposive sampling\r\ntechnique with several criteria. Out of 418 responses received, and\r\nonly 412 that categorized as valid and acceptable. Furthermore, for the deeper analysis, this research also collects data from various Islamic\r\nbank discussion groups available on social media platform to reinforce\r\nresearch findings.\r\nThe research findings prove that the five dimensions of CRM\r\nthat proposed by this research, such as complaint resolution, customer\r\nknowledge, customer empowerment, customer orientation, and\r\ncustomer data protection are significantly validated as the CRM\r\nmeasurement dimensions. Moreover, for the direct effect, the CRM\r\nand Islamic work ethics have positive and significant on satisfaction;\r\nCRM has an insignificant influence on loyalty; and satisfaction has a\r\npositive and significant effect on loyalty. Meanwhile, for the indirect\r\neffect, Islamic work ethic significantly moderates the relationship\r\nbetween the CRM and satisfaction, while satisfaction significantly\r\nmediates the relationship between the CRM and loyalty.\r\nThe finding has contributed to the body of knowledge in the\r\ndomain of studying the behavior of Islamic bank customers,\r\nparticularly for the CRM concept by proposing additional dimension\r\nto enhance customer satisfaction and loyalty. Meanwhile, the research\r\nmodel can serve as an alternative framework for Islamic banking\r\npolicy maker to enhance customer satisfaction and loyalty in this\r\nindustry. Additionally, the CRM concept in this research emphasizes\r\nthe importance of CDP as a form of responsibility of Islamic banks\r\ntowards protecting their customers’ right. Overall, this research has\r\npaved the way for more comprehensive studies on the exploration of\r\nCRM concept and its relationship with Islamic banking users’\r\nbehavior."^^ . "2024-05-28" . . . . "UIN SUNAN KALIJAGA YOGYAKARTA"^^ . . . "PASCASARJANA, UIN SUNAN KALIJAGA YOGYAKARTA"^^ . . . . . . . . . "NIM.: 21300011022"^^ . "Reni Furwanti"^^ . "NIM.: 21300011022 Reni Furwanti"^^ . . . . . . "CUSTOMER RELATIONSHIP MANAGEMENT: EKSPLORASI PERAN MODERASI ETIKA KERJA ISLAM DAN MEDIASI KEPUASAN NASABAH DALAM MENINGKATKAN LOYALITAS NASABAH BANK SYARIAH DI INDONESIA (Text)"^^ . . . . . "21300011022_BAB-I_IV-atau-V_DAFTAR-PUSTAKA.pdf"^^ . . . "CUSTOMER RELATIONSHIP MANAGEMENT: EKSPLORASI PERAN MODERASI ETIKA KERJA ISLAM DAN MEDIASI KEPUASAN NASABAH DALAM MENINGKATKAN LOYALITAS NASABAH BANK SYARIAH DI INDONESIA (Text)"^^ . . . . . "CUSTOMER RELATIONSHIP MANAGEMENT: EKSPLORASI PERAN MODERASI ETIKA KERJA ISLAM DAN MEDIASI KEPUASAN NASABAH DALAM MENINGKATKAN LOYALITAS NASABAH BANK SYARIAH DI INDONESIA (Other)"^^ . . . . . . "CUSTOMER RELATIONSHIP MANAGEMENT: EKSPLORASI PERAN MODERASI ETIKA KERJA ISLAM DAN MEDIASI KEPUASAN NASABAH DALAM MENINGKATKAN LOYALITAS NASABAH BANK SYARIAH DI INDONESIA (Other)"^^ . . . . . . "CUSTOMER RELATIONSHIP MANAGEMENT: EKSPLORASI PERAN MODERASI ETIKA KERJA ISLAM DAN MEDIASI KEPUASAN NASABAH DALAM MENINGKATKAN LOYALITAS NASABAH BANK SYARIAH DI INDONESIA (Other)"^^ . . . . . . "CUSTOMER RELATIONSHIP MANAGEMENT: EKSPLORASI PERAN MODERASI ETIKA KERJA ISLAM DAN MEDIASI KEPUASAN NASABAH DALAM MENINGKATKAN LOYALITAS NASABAH BANK SYARIAH DI INDONESIA (Other)"^^ . . . . . . "CUSTOMER RELATIONSHIP MANAGEMENT: EKSPLORASI PERAN MODERASI ETIKA KERJA ISLAM DAN MEDIASI KEPUASAN NASABAH DALAM MENINGKATKAN LOYALITAS NASABAH BANK SYARIAH DI INDONESIA (Other)"^^ . . . . . . "lightbox.jpg"^^ . . . "CUSTOMER RELATIONSHIP MANAGEMENT: EKSPLORASI PERAN MODERASI ETIKA KERJA ISLAM DAN MEDIASI KEPUASAN NASABAH DALAM MENINGKATKAN LOYALITAS NASABAH BANK SYARIAH DI INDONESIA (Other)"^^ . . . . . . "preview.jpg"^^ . . . "CUSTOMER RELATIONSHIP MANAGEMENT: EKSPLORASI PERAN MODERASI ETIKA KERJA ISLAM DAN MEDIASI KEPUASAN NASABAH DALAM MENINGKATKAN LOYALITAS NASABAH BANK SYARIAH DI INDONESIA (Other)"^^ . . . . . . "medium.jpg"^^ . . . "CUSTOMER RELATIONSHIP MANAGEMENT: EKSPLORASI PERAN MODERASI ETIKA KERJA ISLAM DAN MEDIASI KEPUASAN NASABAH DALAM MENINGKATKAN LOYALITAS NASABAH BANK SYARIAH DI INDONESIA (Other)"^^ . . . . . . "small.jpg"^^ . . "HTML Summary of #65626 \n\nCUSTOMER RELATIONSHIP MANAGEMENT: EKSPLORASI PERAN MODERASI ETIKA KERJA ISLAM DAN MEDIASI KEPUASAN NASABAH DALAM MENINGKATKAN LOYALITAS NASABAH BANK SYARIAH DI INDONESIA\n\n" . "text/html" . . . "297.273 Islam dan Ilmu Ekonomi, Perbankan Syariah, Lembaga Keuangan Syariah" . .