eprintid: 66330
rev_number: 10
eprint_status: archive
userid: 12460
dir: disk0/00/06/63/30
datestamp: 2024-08-06 07:03:50
lastmod: 2024-08-06 07:03:50
status_changed: 2024-08-06 07:03:50
type: thesis
metadata_visibility: show
contact_email: muh.khabib@uin-suka.ac.id
creators_name: Diah Kumalasari, NIM.: 19101040060
title: ANALISIS TINGKAT KEPUASAN PENGGUNA OPAC DENGAN METODE EUCS DAN SERVQUAL (STUDI KASUS : PERPUSTAKAAN SMK PENERBANGAN AAG ADISUTJIPTO YOGYAKARTA)
ispublished: pub
subjects: 025.000285
divisions: jur_ipis1
full_text_status: restricted
keywords: OPAC, Kepuasan Pengguna, EUCS, Service Quality
note: Pembimbing: Siti Rohaya, S.Ag,. M.T
abstract: The purpose of this research is to know satisfaction of the user OPAC (Online
Public Access Catalogue) in the Nishikoren Skapenta Library SMK Penerbangan
AAG Adisutjipto Yogyakarta. The subjects in this research were SMK
Penerbangan AAG Adisutjipto Yogyakarta students, with 81 respondents. The
type of research is a quantitative descriptive research. The data collection methods
of this research are questionnaire, observation, interview, and documentation. The
variable in this research is single, because in this research there is only one point
of concern about satisfaction of the user OPAC (Online Public Access Catalogue)
with End-User Computing Satisfaction (EUCS) method and Service Quality
(ServQual) method in Nishikoren Skapenta Library SMK Penerbangan AAG
Adisutjipto Yogyakarta. Satisfaction measurement based on the End-User
Computing Satisfaction (EUCS) method and Service Quality (ServQual) method
which consists of several instruments including content, accuracy, format, ease of
use, timeliness, reliability, assurance, and empathy. Data analysis using the
formula meand and grand mean. The result of the research based show that OPAC
in Nishikoren Skapenta Library SMK Penerbangan AAG Adisutjipto Yogyakarta
with sub variable content of 2,80 classified as good, sub variable accuracy of 2,54
classified as good, sub variable format of 2,67 classified as good, sub variable
ease of use of 2,82 classified as good, sub variable timeliness of 2,96 classified as
good, sub variable reliability of 2,86 classified as good, sub variable assurance of
2,97 classified as good, and sub variable empathy of 2,94 classified as good.
Suggestions from researcher are librarians should more attention to the accuracy
of the information displayed by OPAC and change the display on OPAC to make
it even more interesting such as inserting animation.
date: 2023-08-09
date_type: published
pages: 142
institution: UIN SUNAN KALIJAGA YOGYAKARTA
department: FAKULTAS ADAB DAN ILMU BUDAYA
thesis_type: skripsi
thesis_name: other
citation:   Diah Kumalasari, NIM.: 19101040060  (2023) ANALISIS TINGKAT KEPUASAN PENGGUNA OPAC DENGAN METODE EUCS DAN SERVQUAL (STUDI KASUS : PERPUSTAKAAN SMK PENERBANGAN AAG ADISUTJIPTO YOGYAKARTA).  Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.   
document_url: https://digilib.uin-suka.ac.id/id/eprint/66330/1/19101040060_BAB-I_IV-atau-V_DAFTAR-PUSTAKA.pdf
document_url: https://digilib.uin-suka.ac.id/id/eprint/66330/2/19101040060_BAB-II_sampai_SEBELUM-BAB-TERAKHIR.pdf