eprintid: 66335
rev_number: 10
eprint_status: archive
userid: 12460
dir: disk0/00/06/63/35
datestamp: 2024-08-06 07:14:50
lastmod: 2024-08-06 07:14:50
status_changed: 2024-08-06 07:14:50
type: thesis
metadata_visibility: show
contact_email: muh.khabib@uin-suka.ac.id
creators_name: Berliana Rahmi Utami, NIM.: 19101040071
title: EVALUASI KUALITAS LAYANAN PERPUSTAKAAN DENGAN METODE LibQUAL+TM PADA DINAS PERPUSTAKAAN DAN KEARSIPAN KABUPATEN KULON PROGO
ispublished: pub
subjects: 025.5
divisions: jur_ipis1
full_text_status: restricted
keywords: Kualitas Layanan, Layanan Perpustakaan, Metode LibQUAL+TM
note: Pembimbing: Dr. Anis Masruri, S.Ag., S.S., M.Si.
abstract: This research aims to measure the quality of library services at the Department of Library and Archives of Kulon Progo Regency using the LibQUAL+TM method. The research employed in this study is of a quantitative descriptive, supported by data collection methods encompassing questionnaires, observations, interviews, and documentation. The population in this study consists of patrons who visit the Library and Archives Office of Kulon Progo Regency, totaling 2.656 individuals. The sampling technique employed is accidental sampling, resulting in a sample size of 96 respondents as determined by the Taro Yamane formula. The scale employed in this study is a Likert scale with five response options. Data analysis in this research employs the mean and grand mean formulas. The research instrument is measured based on the indicators of LibQUAL+TM, which encompass four indicators: Service Affect (the librarian's competence and demeanor in service), Library as Place (library facilities and ambiance), Personal Control (guidance and access provisions), and Information Access (access to information). The results of the data calculation and analysis in this research reveal that the grand mean value of the overall sub-variables is 3.95, falling within the scale range of 3.40 < X ≤ 4.20, categorized as good. The grand mean values for each individual sub-variable are as follows: Service Affect with a score of 4.15, categorized as good; Library as Place with a score of 4.19, categorized as good; Personal Control with a score of 3.75, categorized as good; and Information Access with a score of 3.67, categorized as good. Based on the results of the analysis and conclusions drawn, the researcher provides the following recommendations: there is a need to intensify library training for librarians; preliminary surveys among patrons regarding collection needs should be conducted prior to acquisitions; photocopying services should be made available; and the library needs to add the various types of library collections.
date: 2023-08-14
date_type: published
pages: 131
institution: UIN SUNAN KALIJAGA YOGYAKARTA
department: FAKULTAS ADAB DAN ILMU BUDAYA
thesis_type: skripsi
thesis_name: other
citation:   Berliana Rahmi Utami, NIM.: 19101040071  (2023) EVALUASI KUALITAS LAYANAN PERPUSTAKAAN DENGAN METODE LibQUAL+TM PADA DINAS PERPUSTAKAAN DAN KEARSIPAN KABUPATEN KULON PROGO.  Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.   
document_url: https://digilib.uin-suka.ac.id/id/eprint/66335/1/19101040071_BAB-I_IV-atau-V_DAFTAR-PUSTAKA.pdf
document_url: https://digilib.uin-suka.ac.id/id/eprint/66335/2/19101040071_BAB-II_sampai_SEBELUM-BAB-TERAKHIR.pdf