eprintid: 66812
rev_number: 10
eprint_status: archive
userid: 12460
dir: disk0/00/06/68/12
datestamp: 2024-09-06 07:55:31
lastmod: 2024-09-06 07:55:31
status_changed: 2024-09-06 07:55:31
type: thesis
metadata_visibility: show
contact_email: muh.khabib@uin-suka.ac.id
creators_name: Dini Arum Fitriyani, NIM.: 17108020021
title: PENGARUH KOMITMEN, KEPERCAYAAN DAN PENYELESAIAN MASALAH TERHADAP LOYALITAS NASABAH BANK SYARIAH INDONESIA D.I. YOGYAKARTA
ispublished: pub
subjects: 297.273
divisions: jur_ps
full_text_status: restricted
keywords: Komitmen, Kepercayaan, Penyelesaian Masalah, Loyalitas Nasabah
note: Pembimbing: Alex Fahrur Riza, S.E., M.SC.
abstract: This study aims to determine the influence of commitment, trust, and problem-solving on customer loyalty at Bank Syariah Indonesia in the Special Region of Yogyakarta. The research utilizes primary data by distributing questionnaires to customers of Bank Syariah Indonesia in Yogyakarta. The primary data in this study was collected through 30 processed questionnaires. The population of this study includes all customers who use Bank Syariah Indonesia, specifically in the Yogyakarta province. Data processing was conducted using IBM SPSS 23 with multiple linear regression analysis techniques to determine whether there is a significant influence of commitment, trust, and problem-solving on customer loyalty at Bank Syariah Indonesia in the Special Region of Yogyakarta.
The results of this study indicate that commitment has a significant influence on customer loyalty, trust has a significant positive influence on customer loyalty, and problem-solving has a significant positive influence on customer loyalty at Bank Syariah Indonesia in the Special Region of Yogyakarta.
date: 2024-08-23
date_type: published
pages: 107
institution: UIN SUNAN KALIJAGA YOGYAKARTA
department: FAKULTAS EKONOMI DAN BISNIS ISLAM
thesis_type: skripsi
thesis_name: other
citation:   Dini Arum Fitriyani, NIM.: 17108020021  (2024) PENGARUH KOMITMEN, KEPERCAYAAN DAN PENYELESAIAN MASALAH TERHADAP LOYALITAS NASABAH BANK SYARIAH INDONESIA D.I. YOGYAKARTA.  Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.   
document_url: https://digilib.uin-suka.ac.id/id/eprint/66812/1/17108020021_BAB-I_IV-atau-V_DAFTAR-PUSTAKA.pdf
document_url: https://digilib.uin-suka.ac.id/id/eprint/66812/2/17108020021_BAB-II_sampai_SEBELUM-BAB-TERAKHIR.pdf