TY  - THES
N1  - Pembimbing: Defi Insani Saibil, S.E.I., M.E.
ID  - digilib66855
UR  - https://digilib.uin-suka.ac.id/id/eprint/66855/
A1  - Alifarin Naufal, NIM.: 20108020091
Y1  - 2024/08/19/
N2  - This study aims to examine the impact of fintech on customer retention in Islamic banks in Indonesia due to the rapid development of fintech, which presents both challenges and opportunities for Islamic banks in retaining customers. The sampling technique employed was non-probability sampling and convenience sampling. The study involved 288 respondents from several cities in Indonesia. The data analysis method used in this research is SEM-PLS 3. Out of the four hypotheses proposed, two were accepted. The findings indicate that the adoption of fintech technology, such as mobile banking applications, has improved customer retention through financing and compliance. However, payments and service quality did not significantly impact customer retention in Islamic banks in Indonesia. Furthermore, the implications of this study are expected to provide insights for the Islamic banking industry in Indonesia to enhance payment systems and service quality to improve customer retention.
PB  - UIN SUNAN KALIJAGA YOGYAKARTA
KW  - Perbankan Syariah
KW  -  Pembayaran
KW  -  Kualitas Layanan
KW  -  pembiayaan
KW  -  Kepatuhan
KW  -  Retensi Pelanggan
M1  - skripsi
TI  - DAMPAK FINTECH TERHADAP CUSTOMER RETENTION PADA BANK SYARIAH DI INDONESIA
AV  - restricted
EP  - 173
ER  -