TY  - THES
N1  - Pembimbing: Dr. Ruspita Rani Pertiwi, S.PSi., M.M.
ID  - digilib66909
UR  - https://digilib.uin-suka.ac.id/id/eprint/66909/
A1  - Mujahidin Hafid, NIM.: 22208011025
Y1  - 2024/06/25/
N2  - This research intends to examine the influence of BSI mobile service quality on customer satisfaction at Bank Syariah Indonesia, North Maluku. This research uses a quantitative approach using primary data. Data was collected through a questionnaire distributed to the people of North Maluku Province who had used BSI mobile, with a sample size of 200 people. Multiple Linear Regression was used to analyze the data in this research using the SPSS 26 tool. The findings of this research show that the variables of reliability, efficiency, security/privacy and access capability influence customer satisfaction using BSI mobile. Meanwhile, the variables of fulfillment, responsiveness and features have no effect on customer satisfaction using BSI mobile. The results of these findings are expected to contribute to the understanding of BSI mobile user satisfaction, especially in the context of mobile banking services from an academic perspective.
PB  - UIN SUNAN KALIJAGA YOGYAKARTA
KW  - E-Servqual
KW  -  Kepuasan Pengguna
KW  -  BSI Mobile
M1  - masters
TI  - PENGARUH KUALITAS PELAYANAN BSI MOBILE TERHADAP KEPUASAN NASABAH DI BANK SYARIAH INDONESIA MALUKU UTARA
AV  - restricted
EP  - 191
ER  -