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ANALISIS PERJANJIAN TERAPEUTIK DALAM LAYANAN KONSULTASI KESEHATAN PADA APLIKASI HALODOC (STUDI KOMPARATIF HUKUM POSITIF DAN HUKUM ISLAM)
Halodoc is an online application that provides various health services. One of the main services that is often used is teleconsultation. Through this service, patients can consult with general practitioners or specialists via chat, voice, or video call. Researchers found various reviews indicating user dissatisfaction with using Halodoc, such as unfriendly doctors, limited time, difficulty connecting with doctors, not being able to consult even though the balance has been deducted, and no balance refunds when there is an error. Various obstacles that occur in the field have an impact on the rights of service users not being achieved and indicate a breach of contract in Halodoc consulting service. The research aims to describe and analyze therapeutic agreements and consumer protection according to Positive and Islamic Law. This research is descriptive analytical by describing a legal phenomenon. This type of research uses library research, namely collecting and critically reviewing library sources. The data uses secondary data source, through document studies in the form of statutory regulations, court decisions or decrees, contracts/agreements, legal theory, and so on. Data analysis used qualitative analysis and a normative approach. The results show that the Therapeutic Agreement in Halodoc is an anonymous Agreement, which according to Article 1319 of the Civil Code is still subject to the rules of Civil Law. The Therapeutic Agreement in Halodoc has fulfilled the provisions of Article 1320 of the Civil Code concerning the requirements for a valid agreement. The Therapeutic Agreement is implicitly contained in Law No. 17 of 2023 concerning Health, articles 273, 274, 276, 277. Exceptions to conditions that do not require approval are regulated in Article 275 paragraphs 1 and 2, Article 293 paragraphs 9 and 10 and Article 295. Regarding consumer protection, there are clauses that conflict with Article 18 of the UUPK such as clauses that burden users and release of responsibility, Article 4 of the UUPK concerning consumer rights, and Article 7 of the UUPK concerning the obligations of business actors. Violates the provisions of the Health Law Article 276 concerning Patient Rights and 274 concerning the obligations of medical personnel and health workers.
FAKULTAS SYARI'AH DAN HUKUM, UIN SUNAN KALIJAGA YOGYAKARTA
ANALISIS PERJANJIAN TERAPEUTIK DALAM LAYANAN KONSULTASI KESEHATAN PADA APLIKASI HALODOC (STUDI KOMPARATIF HUKUM POSITIF DAN HUKUM ISLAM) (Text)
ANALISIS PERJANJIAN TERAPEUTIK DALAM LAYANAN KONSULTASI KESEHATAN PADA APLIKASI HALODOC (STUDI KOMPARATIF HUKUM POSITIF DAN HUKUM ISLAM) (Other)
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