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ANALISIS KUALITAS LAYANAN PERPUSTAKAAN DI GEDUNG BARU PERPUSTAKAAN UMUM DAERAH BOYOLALI “REMEN MAOS”
This research aims to find out what the quality of service is in the new building of The Boyolali Regional Public Library “Remen Maos”, using the 5 dimension of service quality by Parasuraman, Zeithaml, and Barry as follows: Tangible, Reliability, Responsibility, Assurance, and Emphaty. This type research is quantitative using descriptive analysis. In collecting research data, researchers used questionnaires, interviews, and documentation methods. The population used in this research were visitors to the Boyolali Regional Public Library “Remen Maos”. The sample used in the research was 99 respondents using the Accidental Sampling technique. The scale used in the research is a Likert scale, using 4 answer option. The overall research results of the sub variables obtained a value of 3,41, so it can be interpreted that the quality of service at the Boyolali Regional Public Library “Remen Maos” is classified as very good. Then the Tangible variable gets a value of 3,47 which can be interpreted as very good. The sub variable Realibility gets a value of 3,42 which can be interpreted as very good. The sub variable Responsibility gets a value of 3,38 which can be interpreted as very good. The sub variable Assurance gets a value of 3,46 which can be interpreted as very good. And the sub variable Emphaty get a vale of 3,33 which can be interpreted as very good. Even though the overall quality of library services in the new building of the Boyolali Regional Public Library “Remen Maos” is included in the very good category, there are still several things that need to be improved regarding the tangible sub variables such as in several aspects of OPAC, audiovisual, reference and referral sources, BI Corner, and a special room for people with disabilities. Apart from that, in the emphaty sub variabel there are also several aspects that need to be improved, including library staff who always smile when proving services, and library staff being able to understand visitors’ desires in getting information
FAKULTAS ADAB DAN ILMU BUDAYA, UIN SUNAN KALIJAGA YOGYAKARTA
ANALISIS KUALITAS LAYANAN PERPUSTAKAAN DI GEDUNG BARU PERPUSTAKAAN UMUM DAERAH BOYOLALI “REMEN MAOS” (Text)
ANALISIS KUALITAS LAYANAN PERPUSTAKAAN DI GEDUNG BARU PERPUSTAKAAN UMUM DAERAH BOYOLALI “REMEN MAOS” (Other)
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