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UPAYA PERLINDUNGAN KONSUMEN DARI KLAUSULA BAKU PERJANJIAN JASA PENGIRIMAN BARANG OLEH BADAN PENYELESAIAN SENGKETA KONSUMEN (BPSK) KOTA YOGYAKARTA
The rapid development of information technology has had a significant impact on the trade sector, including the increasing need for goods delivery services. However, with the increasing use of delivery services, various challenges arise regarding consumer protection, especially in the context of standard clauses which are often detrimental. In expedition services, standard clauses are generally printed in small letters which are difficult for consumers to read and understand. These clauses often limit or exempt business actors' responsibilities, which can lead to conflicts between business actors and consumers. The Consumer Dispute Resolution Agency (BPSK) is an institution established based on Law Number 8 of 1999 concerning Consumer Protection, whose main task is to handle and resolve settlements between business actors and consumers. In this case, BPSK also plays an important role in protecting consumer rights, especially in supervising the inclusion of standard clauses. Therefore, this research aims to analyze consumer protection efforts regarding standard clauses in goods delivery service agreements carried out by the Yogyakarta City Consumer Dispute Resolution Agency (BPSK), as well as the obstacles faced in these protection efforts. This type of research is field research with a juridical-empirical approach. Meanwhile, the data analysis method used is descriptive qualitative. In collecting data, the authors used interview, observation and literature study methods. The research results show that the Yogyakarta City Consumer Dispute Resolution Agency (BPSK) has not carried out supervision over the application of standard clauses in the field, especially in goods delivery service agreements. Currently, BPSK's actions only consist of resolving disputes after the report is received, without taking firm action against business actors who include standard clauses that are detrimental. The supervision carried out is repressive, only carried out after complaints from consumers, without preventive steps to prevent losses. The obstacles faced by BPSK in carrying out supervision of standard clauses include funding constraints which hinder the implementation of supervisory duties, regulatory constraints due to the absence of clear implementing regulations, institutional constraints, lack of cooperation with other institutions, lack of consumer awareness of their rights, as well as the attitude of business actors who ignore consumer rights.
FAKULTAS SYARI’AH DAN HUKUM, UIN SUNAN KALIJAGA YOGYAKARTA
UPAYA PERLINDUNGAN KONSUMEN DARI KLAUSULA BAKU PERJANJIAN JASA PENGIRIMAN BARANG OLEH BADAN PENYELESAIAN SENGKETA KONSUMEN (BPSK) KOTA YOGYAKARTA (Text)
UPAYA PERLINDUNGAN KONSUMEN DARI KLAUSULA BAKU PERJANJIAN JASA PENGIRIMAN BARANG OLEH BADAN PENYELESAIAN SENGKETA KONSUMEN (BPSK) KOTA YOGYAKARTA (Other)
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