eprintid: 70439
rev_number: 10
eprint_status: archive
userid: 12460
dir: disk0/00/07/04/39
datestamp: 2025-03-04 03:19:35
lastmod: 2025-03-04 03:19:35
status_changed: 2025-03-04 03:19:35
type: thesis
metadata_visibility: show
contact_email: muh.khabib@uin-suka.ac.id
creators_name: Eva Nur Fadhia, NIM.: 21103040108
title: PERLINDUNGAN KONSUMEN TERHADAP PROBLEM LAYANAN AIR DI PERUSAHAAN DAERAH AIR MINUM TIRTA SEMBADA
ispublished: pub
subjects: 343.071
divisions: il_hum
full_text_status: restricted
keywords: Perjanjian, Perlindungan Hukum Konsumen, Tanggung Jawab Hukum
note: Annisa Dian Arini, M.H.
abstract: Fulfillment of quality clean water is a major challenge, especially in Sleman Regency, due to the rapid increase in population. PDAM Tirta Sembada as a clean water service provider in Sleman Regency faces challenges in meeting clean water needs. However, even though PDAM Tirta Sembada has an important role in providing clean water, some consumers feel that the quality of the water they receive is not good. PDAM Tirta Sembada consumers complain about problems with the quality of the water they receive, such as cloudy water, smelly water, small water discharge, pipe leaks, and swelling of payment bills. These various problems encourage the need for further research to analyze how consumer protection is at PDAM Tirta Sembada and how PDAM Tirta Sembada is responsible for consumer losses.
This type of research is a descriptive analytical field research with an empirical legal approach. The research data was obtained by interviewing PDAM Tirta Sembada consumers and analyzing laws and regulations. The analysis in this thesis focuses on the suitability of the implementation of consumer protection at PDAM
The results of this research show that: First, the provision of legal protection for consumers regarding water services at PDAM Tirta Sembada has not been proven by the existence of consumer problems related to water quality. Second, PDAM Tirta Sembada's responsibility for water services for losses experienced by consumers is not yet optimal, as evidenced by the existence of consumer problems which are not immediately followed up by PDAM Tirta Sembada.
date: 2025-02-14
date_type: published
pages: 146
institution: UIN SUNAN KALIJAGA YOGYAKARTA
department: FAKULTAS SYARI’AH DAN HUKUM
thesis_type: skripsi
thesis_name: other
citation:   Eva Nur Fadhia, NIM.: 21103040108  (2025) PERLINDUNGAN KONSUMEN TERHADAP PROBLEM LAYANAN AIR DI PERUSAHAAN DAERAH AIR MINUM TIRTA SEMBADA.  Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.   
document_url: https://digilib.uin-suka.ac.id/id/eprint/70439/1/21103040108_BAB-I_IV-atau-V_DAFTAR-PUSTAKA.pdf
document_url: https://digilib.uin-suka.ac.id/id/eprint/70439/2/21103040108_BAB-II_sampai_SEBELUM-BAB-TERAKHIR.pdf