@phdthesis{digilib70757,
           month = {February},
           title = {TANGGUNG JAWAB JASA EKSPEDISI PENGIRIMAN TERHADAP KONSUMEN ATAS BARANG YANG DIKIRIM  (STUDI KASUS PT. INDAH LOGISTIK CABANG SLEMAN)},
          school = {UIN SUNAN KALIJAGA YOGYAKARTA},
          author = {NIM.: 21103040126 Muhammad Vito Ananda},
            year = {2025},
            note = {Dr. M. Misbahul Mujib, S.Ag., M.Hum},
        keywords = {Jasa Ekspedisi, Konsumen. Upaya Hukum},
             url = {https://digilib.uin-suka.ac.id/id/eprint/70757/},
        abstract = {The existence of Law Number 8 of 1999 is a form of protection for the implementation of rights and obligations for consumers and business actors, especially for the goods delivery service provider PT. Indah Logistic, which has approximately 519 national branches. There are several new service systems such as the Indah Online application, package tracking feature through the tracking link, city courier service, and online shipping service to make it easier for consumers. In practice, the relationship between the goods delivery service provider and consumers at PT. Indah Logistic often encounters issues caused by lost and damaged items, even though consumers have fulfilled their obligation by paying the shipping fee, yet they do not receive the rights they are supposed to get. Thus, this research aims to determine the form of responsibility used by PT. Indah Logistic Sleman branch for compensating losses due to damaged or lost goods during delivery.
This research is a type of juridical-empirical study, involving an approach that examines existing legal rules and considers empirical data in the field, using a descriptive-analytical research method. The theory of legal responsibility, consumer protection, and legal remedies are expected to analyze the issues present in this research.
The results of this study indicate that PT. Indah Logistic has demonstrated a form of responsibility by providing compensation for damage or loss of goods. In relation to consumer protection, PT Indah Logistic adheres to the principles contained in Law No. 8 of 1999, which upholds the principles of justice, benefit, balance, security, safety, and legal certainty. This is reflected in the implementation of compensation mechanisms, complaint transparency, service diversification, the use of tracking systems, and complete shipping documentation. To address issues between consumers and the shipping service (PT. Indah Logistic), legal efforts are required that consumers can undertake to hold PT. Indah Logistic accountable in case of losses. Currently, legal efforts to resolve disputes through negotiation are the easiest and quickest actions that consumers can take. This non-litigation resolution is more recommended because it can provide a fair outcome for both parties without going through a longer and more costly judicial process.}
}