eprintid: 70784
rev_number: 11
eprint_status: archive
userid: 12460
dir: disk0/00/07/07/84
datestamp: 2025-04-14 02:07:05
lastmod: 2025-04-14 02:07:50
status_changed: 2025-04-14 02:07:05
type: thesis
metadata_visibility: show
contact_email: muh.khabib@uin-suka.ac.id
creators_name: Abdian Saifullah, NIM.: 21103080015
title: EFEKTIVITAS MEDIASI DALAM PENYELESAIAN SENGKETA KONSUMEN PADA BADAN PENYELESAIN SENGKETA KONSUMEN (BPSK) KOTA YOGYAKARTA TAHUN 2022-2023
ispublished: pub
subjects: 341.7
divisions: ek_syariah
full_text_status: restricted
keywords: Mediasi, Sengketa Konsumen, Penyelesaian Sengketa
note: Dr. Saifuddin, S.H.I., M.S.I
abstract: Mediation is one of the alternative dispute resolution methods expected to
provide an effective solution in resolving consumer disputes, particularly at the
Consumer Dispute Settlement Body (BPSK) in Yogyakarta City. Based on Law
Number 8 of 1999 concerning Consumer Protection and the Regulation of the
Minister of Trade of the Republic of Indonesia Number 17/M-DAG/PER/4/2007
concerning the Consumer Dispute Settlement Body, BPSK has the authority to
resolve disputes, one of which is through mediation. Mediation is anticipated to
reduce cases and prevent prolonged dispute resolutions in court. In the last two
years, the implementation of mediation at BPSK Yogyakarta City has shown a
significant increase. In 2022, mediation successfully resolved 4 cases, accounting
for 11.8% of the total 34 consumer dispute cases. Meanwhile, in 2023, the number
of cases resolved through mediation rose to 15 cases, equivalent to approximately
44.1%. Observing the factors influencing the effectiveness of mediation at BPSK
Yogyakarta City in 2022-2023 becomes crucial. This research aims to analyze the
mechanism of dispute resolution through mediation, evaluate how far the mediation
process at BPSK Yogyakarta aligns with the principles of al-ṣulḥ in Islamic law,
and assess the effectiveness of mediation based on Lawrence M. Friedman's theory
of legal effectiveness.
This research adopts a field research approach, utilizing qualitative
analysis with a prescriptive-analytical nature and a juridical-empirical approach.
Data collection techniques include observation, interviews, and documentation.
The analysis employs a deductive reasoning method to draw conclusions from
general issues to specific problems. This study is guided by the framework of
Lawrence M. Friedman’s legal effectiveness theory and the principles of al-ṣulḥ in
Islamic law to produce comprehensive conclusions.
The research findings indicate that the mediation mechanism at BPSK
Yogyakarta City adheres to the essential elements of mediation and aligns with the
principles of peace (al-ṣulḥ), reflecting deliberation and justice. From the
perspective of effectiveness, mediation at BPSK Yogyakarta City in 2022-2023 is
considered reasonably effective, evidenced by the significant resolution of disputes.
From a substantive legal perspective, the mediation process complies with
applicable regulations, although improvements are still needed, particularly
regarding procedural law guidelines used as references in mediation
implementation. This effectiveness is further supported by adequate legal structures
and a legal culture among the community that demonstrates positive development
and increasing awareness of the importance of mediation in resolving disputes.
date: 2025-02-12
date_type: published
pages: 143
institution: UIN SUNAN KALIJAGA YOGYAKARTA
department: FAKULTAS SYARI’AH DAN HUKUM
thesis_type: skripsi
thesis_name: other
citation:   Abdian Saifullah, NIM.: 21103080015  (2025) EFEKTIVITAS MEDIASI DALAM PENYELESAIAN SENGKETA KONSUMEN PADA BADAN PENYELESAIN SENGKETA KONSUMEN (BPSK) KOTA YOGYAKARTA TAHUN 2022-2023.  Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.   
document_url: https://digilib.uin-suka.ac.id/id/eprint/70784/1/21103080015_BAB-I_IV-atau-V_DAFTAR-PUSTAKA.pdf
document_url: https://digilib.uin-suka.ac.id/id/eprint/70784/2/21103080015_BAB-II_sampai_SEBELUM-BAB-TERAKHIR.pdf