relation: https://digilib.uin-suka.ac.id/id/eprint/73522/
title: KUALITAS PELAYANAN SOSIAL BAGI PEMERLU PELAYANAN KESEJAHTERAAN SOSIAL (PPKS) DI SHELTER KESEJAHTERAAN SOSIAL KABUPATEN BANTUL
creator: Titantri Arifah, NIM.: 21102050008
subject: 362 Kesejahteraan Sosial, Permasalahan dan Layanan Sosial
description: This study aims to analyze the quality of social services for Social Welfare  Service Recipients (PPKS) at the Social Welfare Shelter in Bantul Regency, which  functions as a temporary referral facility for individuals with various social  vulnerabilities, including people with mental disorders, the homeless, and the  elderly. Using a descriptive qualitative approach and the SERVQUAL theory,  which emphasizes five dimensions of service quality—tangibles, reliability,  responsiveness, assurance, and empathy—data were collected through in-depth  interviews, observation, and documentation, reinforced by source and technique  triangulation. The findings reveal that the reliability dimension has not been fully  achieved due to limitations in client monitoring and control systems, while  responsiveness is hindered by the limited number of personnel, resulting in lessthan-  optimal responses in emergency situations. In terms of assurance, the absence  of regular training programs has limited the development of staff competence,  whereas in the empathy dimension, some staff demonstrated care and a humanistic  approach, although others remained rigid toward clients. Regarding tangibles,  shelter facilities and infrastructure were assessed as inadequate in terms of  cleanliness, comfort, and room feasibility. Overall, the study concludes that social  services at the shelter still face structural and operational challenges that require  comprehensive improvements in both management and institutional support.
date: 2025-08-20
type: Thesis
type: NonPeerReviewed
format: text
language: id
identifier: https://digilib.uin-suka.ac.id/id/eprint/73522/1/21102050008_BAB-I_IV-atau-V_DAFTAR-PUSTAKA.pdf
format: text
language: id
identifier: https://digilib.uin-suka.ac.id/id/eprint/73522/2/21102050008_BAB-II_sampai_SEBELUM-BAB-TERAKHIR.pdf
identifier:   Titantri Arifah, NIM.: 21102050008  (2025) KUALITAS PELAYANAN SOSIAL BAGI PEMERLU PELAYANAN KESEJAHTERAAN SOSIAL (PPKS) DI SHELTER KESEJAHTERAAN SOSIAL KABUPATEN BANTUL.  Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.