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IMPLEMENTASI UNDANG-U NO 8 TAHUN 1999 TENTANG PERLINDUNGAN KONSUMEN (STUDI PENGGUNA JASA GOJEK DI BANTUL )
The rapid growth of online motorcycle taxis in Bantul Regency is not balanced with adequate consumer protection. Data shows a high rate of online motorcycle taxi accidents, yet the majority of passengers are unaware of their rights to compensation when experiencing accidents. Complex insurance claim processes and lack of socialization cause many accident victims to not receive proper protection. This condition contradicts Law Number 8 of 1999 on Consumer Protection and the principles of maqasid syariah which mandate the protection of life (hifz al-nafs) and property (hifz al-mal). The gap between modern transportation services and consumer safety guarantees requires an in-depth study on the effectiveness of legal protection for online motorcycle taxi passengers. This research uses juridical empirical method with descriptive qualitative approach. The approaches used are juridical and philosophical to analyze the implementation of consumer legal protection reviewed from legal effectiveness theory and maqasid syariah. The research location was conducted in Bantul Regency focusing on online motorcycle taxi bases. Primary data sources were obtained through observation, interviews, and documentation, while secondary data consisted of laws and regulations, scientific works, and related articles. The analysis method uses an empirical approach to examine phenomena occurring in the field. The research results show that the implementation of Law Number 8 of 1999 by PT. Gojek Indonesia Yogyakarta has not provided maximum legal protection for online motorcycle taxi passengers who experience accidents. This contradicts Article 4 letter a which guarantees consumers' rights to comfort, security, and safety in consuming goods and/or services, as well as Article 7 letter f which obliges business actors to provide compensation for losses due to service usage. Although passengers are covered by insurance schemes, socialization of information regarding claim processes and coverage amounts is still ineffective, violating Article 7 letter b regarding the obligation to provide correct, clear, and honest information about service conditions and guarantees. From the perspective of maqasid syariah, protection for online motorcycle taxi passengers has not fully met the principles of hifz al-nafs (protection of life) and hifz al-mal (protection of property), thus requiring improvements in consumer protection implementation that is more comprehensive and in accordance with Islamic justice values.
FAKULTAS SYARI’AH DAN HUKUM, UIN SUNAN KALIJAGA YOGYAKARTA
IMPLEMENTASI UNDANG-U NO 8 TAHUN 1999 TENTANG PERLINDUNGAN KONSUMEN (STUDI PENGGUNA JASA GOJEK DI BANTUL ) (Text)
IMPLEMENTASI UNDANG-U NO 8 TAHUN 1999 TENTANG PERLINDUNGAN KONSUMEN (STUDI PENGGUNA JASA GOJEK DI BANTUL ) (Other)
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