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ANALISIS TINGKAT USABILITY APLIKASI ACCESS BY KAI DENGAN METODE SYSTEM USABILITY SCALE (SUS) BERDASARKAN PERSEPSI PENGGUNA GENERASI Z
The Access By KAI application serves as the primary digital platform for railway ticket services in Indonesia, requiring a high level of usability to meet user expectations, particularly among Generation Z as digital natives. This study aims to evaluate the usability level of the Access By KAI application using the System Usability Scale (SUS) based on Generation Z users’ perceptions. A quantitative approach was applied by distributing the SUS questionnaire to 200 respondents. Data analysis included construct validity testing using the Kaiser-Meyer-Olkin (KMO) and Bartlett’s Test of Sphericity, reliability testing using Cronbach’s Alpha, and SUS score calculation. The results indicate that all SUS items are valid and reliable. The overall SUS score places the application within the acceptable usability category, although improvements are still required, particularly in learnability and efficiency aspects. These findings are expected to provide practical insights and recommendations for improving the usability of the Access By KAI application to better align with Generation Z user needs.
FAKULTAS SAINS DAN TEKNOLOGI, UIN SUNAN KALIJAGA YOGYAKARTA
ANALISIS TINGKAT USABILITY APLIKASI ACCESS BY KAI DENGAN METODE SYSTEM USABILITY SCALE (SUS) BERDASARKAN PERSEPSI PENGGUNA GENERASI Z (Text)
ANALISIS TINGKAT USABILITY APLIKASI ACCESS BY KAI DENGAN METODE SYSTEM USABILITY SCALE (SUS) BERDASARKAN PERSEPSI PENGGUNA GENERASI Z (Other)
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005.12 Software System Analysis and Design/Sistem Analisa dan Desain Perangkat Lunak