…
comment: The repository administrator has not yet configured an RDF license.
primary topic: ANALISIS KEPUASAN PENGGUNA SISTEM PENJAMINAN MUTU INTERNAL UIN SUNAN KALIJAGA YOGYAKARTA

ANALISIS KEPUASAN PENGGUNA SISTEM PENJAMINAN MUTU INTERNAL UIN SUNAN KALIJAGA YOGYAKARTA
type: Thesis
type: Article
abstract: This study examines user satisfaction with the digital Internal Quality Assurance System (SPMI) platform at UIN Sunan Kalijaga following its digital transformation. It analyzes the factors influencing user satisfaction and investigates the relationship between satisfaction and the completeness and conformity of Internal Quality Audit (AMI) data. A total of 33 respondents participated in the study. Although this number does not meet the Slovin formula requirement for a population of 74, it is considered sufficient due to time constraints, limited respondent availability, and the data collection period coinciding with the quality-data submission schedule and intensive academic activities. Furthermore, a sample size of ≥30 fulfills the assumptions of the Central Limit Theorem and Roscoe’s rule of thumb. The Customer Satisfaction Index (CSI) score of 66% indicates a low level of user satisfaction. Importance–Performance Analysis (IPA) reveals a gap between importance (MIS = 4.33) and satisfaction (MSS = 3.32), with the Assurance dimension contributing the most, followed by Tangibles and Reliability. In contrast, Responsiveness and Empathy show lower performance levels. The most urgent recommendation is optimizing the helpdesk feature to improve system responsiveness. Correlation analysis indicates a weak relationship between user satisfaction and the completeness and conformity of AMI data, with correlation coefficients of 0.225 and –0.219, respectively. Therefore, improvements in service quality and operational functionality should be prioritized rather than directly linking user satisfaction to quality-data achievement. Overall, this study identifies key areas requiring improvement to enhance the quality and performance of the SPMI digital system.
date: 2025-12-01
status: published
author list: authors
type: EPrint
type: ThesisEPrint
is part of: repository
has document: ANALISIS KEPUASAN PENGGUNA SISTEM PENJAMINAN MUTU INTERNAL UIN SUNAN KALIJAGA YOGYAKARTA (Text)
has version: ANALISIS KEPUASAN PENGGUNA SISTEM PENJAMINAN MUTU INTERNAL UIN SUNAN KALIJAGA YOGYAKARTA (Text)
has published: ANALISIS KEPUASAN PENGGUNA SISTEM PENJAMINAN MUTU INTERNAL UIN SUNAN KALIJAGA YOGYAKARTA (Text)
has document: ANALISIS KEPUASAN PENGGUNA SISTEM PENJAMINAN MUTU INTERNAL UIN SUNAN KALIJAGA YOGYAKARTA (Other)
subject: 005.12 Software System Analysis and Design/Sistem Analisa dan Desain Perangkat Lunak

ANALISIS KEPUASAN PENGGUNA SISTEM PENJAMINAN MUTU INTERNAL UIN SUNAN KALIJAGA YOGYAKARTA (Text)
type: Document
has file: 21106050084_BAB-I_IV-atau-V_DAFTAR-PUSTAKA.pdf
has part: 21106050084_BAB-I_IV-atau-V_DAFTAR-PUSTAKA.pdf

ANALISIS KEPUASAN PENGGUNA SISTEM PENJAMINAN MUTU INTERNAL UIN SUNAN KALIJAGA YOGYAKARTA (Text)
type: Document

UIN SUNAN KALIJAGA YOGYAKARTA
type: Organization

FAKULTAS SAINS DAN TEKNOLOGI, UIN SUNAN KALIJAGA YOGYAKARTA
type: Organization

NIM.: 21106050084 Abeed Syauqi Billah
type: Person
given name: NIM.: 21106050084
family name: Abeed Syauqi Billah

ANALISIS KEPUASAN PENGGUNA SISTEM PENJAMINAN MUTU INTERNAL UIN SUNAN KALIJAGA YOGYAKARTA (Other)
type: Document
is version of: ANALISIS KEPUASAN PENGGUNA SISTEM PENJAMINAN MUTU INTERNAL UIN SUNAN KALIJAGA YOGYAKARTA (Text)
is volatile version of: ANALISIS KEPUASAN PENGGUNA SISTEM PENJAMINAN MUTU INTERNAL UIN SUNAN KALIJAGA YOGYAKARTA (Text)
islightbox thumbnail version of: ANALISIS KEPUASAN PENGGUNA SISTEM PENJAMINAN MUTU INTERNAL UIN SUNAN KALIJAGA YOGYAKARTA (Text)
has file: lightbox.jpg
has part: lightbox.jpg

ANALISIS KEPUASAN PENGGUNA SISTEM PENJAMINAN MUTU INTERNAL UIN SUNAN KALIJAGA YOGYAKARTA (Other)
type: Document
is version of: ANALISIS KEPUASAN PENGGUNA SISTEM PENJAMINAN MUTU INTERNAL UIN SUNAN KALIJAGA YOGYAKARTA (Text)
is volatile version of: ANALISIS KEPUASAN PENGGUNA SISTEM PENJAMINAN MUTU INTERNAL UIN SUNAN KALIJAGA YOGYAKARTA (Text)
ispreview thumbnail version of: ANALISIS KEPUASAN PENGGUNA SISTEM PENJAMINAN MUTU INTERNAL UIN SUNAN KALIJAGA YOGYAKARTA (Text)
has file: preview.jpg
has part: preview.jpg

ANALISIS KEPUASAN PENGGUNA SISTEM PENJAMINAN MUTU INTERNAL UIN SUNAN KALIJAGA YOGYAKARTA (Other)
type: Document
is version of: ANALISIS KEPUASAN PENGGUNA SISTEM PENJAMINAN MUTU INTERNAL UIN SUNAN KALIJAGA YOGYAKARTA (Text)
is volatile version of: ANALISIS KEPUASAN PENGGUNA SISTEM PENJAMINAN MUTU INTERNAL UIN SUNAN KALIJAGA YOGYAKARTA (Text)
ismedium thumbnail version of: ANALISIS KEPUASAN PENGGUNA SISTEM PENJAMINAN MUTU INTERNAL UIN SUNAN KALIJAGA YOGYAKARTA (Text)
has file: medium.jpg
has part: medium.jpg

ANALISIS KEPUASAN PENGGUNA SISTEM PENJAMINAN MUTU INTERNAL UIN SUNAN KALIJAGA YOGYAKARTA (Other)
type: Document
is version of: ANALISIS KEPUASAN PENGGUNA SISTEM PENJAMINAN MUTU INTERNAL UIN SUNAN KALIJAGA YOGYAKARTA (Text)
is volatile version of: ANALISIS KEPUASAN PENGGUNA SISTEM PENJAMINAN MUTU INTERNAL UIN SUNAN KALIJAGA YOGYAKARTA (Text)
issmall thumbnail version of: ANALISIS KEPUASAN PENGGUNA SISTEM PENJAMINAN MUTU INTERNAL UIN SUNAN KALIJAGA YOGYAKARTA (Text)
has file: small.jpg
has part: small.jpg

ANALISIS KEPUASAN PENGGUNA SISTEM PENJAMINAN MUTU INTERNAL UIN SUNAN KALIJAGA YOGYAKARTA (Other)
type: Document
is version of: ANALISIS KEPUASAN PENGGUNA SISTEM PENJAMINAN MUTU INTERNAL UIN SUNAN KALIJAGA YOGYAKARTA (Text)
is volatile version of: ANALISIS KEPUASAN PENGGUNA SISTEM PENJAMINAN MUTU INTERNAL UIN SUNAN KALIJAGA YOGYAKARTA (Text)
islightbox thumbnail version of: ANALISIS KEPUASAN PENGGUNA SISTEM PENJAMINAN MUTU INTERNAL UIN SUNAN KALIJAGA YOGYAKARTA (Text)

ANALISIS KEPUASAN PENGGUNA SISTEM PENJAMINAN MUTU INTERNAL UIN SUNAN KALIJAGA YOGYAKARTA (Other)
type: Document
is version of: ANALISIS KEPUASAN PENGGUNA SISTEM PENJAMINAN MUTU INTERNAL UIN SUNAN KALIJAGA YOGYAKARTA (Text)
is volatile version of: ANALISIS KEPUASAN PENGGUNA SISTEM PENJAMINAN MUTU INTERNAL UIN SUNAN KALIJAGA YOGYAKARTA (Text)
ispreview thumbnail version of: ANALISIS KEPUASAN PENGGUNA SISTEM PENJAMINAN MUTU INTERNAL UIN SUNAN KALIJAGA YOGYAKARTA (Text)

ANALISIS KEPUASAN PENGGUNA SISTEM PENJAMINAN MUTU INTERNAL UIN SUNAN KALIJAGA YOGYAKARTA (Other)
type: Document
is version of: ANALISIS KEPUASAN PENGGUNA SISTEM PENJAMINAN MUTU INTERNAL UIN SUNAN KALIJAGA YOGYAKARTA (Text)
is volatile version of: ANALISIS KEPUASAN PENGGUNA SISTEM PENJAMINAN MUTU INTERNAL UIN SUNAN KALIJAGA YOGYAKARTA (Text)
ismedium thumbnail version of: ANALISIS KEPUASAN PENGGUNA SISTEM PENJAMINAN MUTU INTERNAL UIN SUNAN KALIJAGA YOGYAKARTA (Text)

ANALISIS KEPUASAN PENGGUNA SISTEM PENJAMINAN MUTU INTERNAL UIN SUNAN KALIJAGA YOGYAKARTA (Other)
type: Document
is version of: ANALISIS KEPUASAN PENGGUNA SISTEM PENJAMINAN MUTU INTERNAL UIN SUNAN KALIJAGA YOGYAKARTA (Text)
is volatile version of: ANALISIS KEPUASAN PENGGUNA SISTEM PENJAMINAN MUTU INTERNAL UIN SUNAN KALIJAGA YOGYAKARTA (Text)
issmall thumbnail version of: ANALISIS KEPUASAN PENGGUNA SISTEM PENJAMINAN MUTU INTERNAL UIN SUNAN KALIJAGA YOGYAKARTA (Text)

HTML Summary of #74873 ANALISIS KEPUASAN PENGGUNA SISTEM PENJAMINAN MUTU INTERNAL UIN SUNAN KALIJAGA YOGYAKARTA
format: text/html
primary topic: ANALISIS KEPUASAN PENGGUNA SISTEM PENJAMINAN MUTU INTERNAL UIN SUNAN KALIJAGA YOGYAKARTA

005.12 Software System Analysis and Design/Sistem Analisa dan Desain Perangkat Lunak
type: Concept