eprintid: 75581
rev_number: 10
eprint_status: archive
userid: 12460
dir: disk0/00/07/55/81
datestamp: 2026-02-13 02:40:38
lastmod: 2026-02-13 02:40:38
status_changed: 2026-02-13 02:40:38
type: thesis
metadata_visibility: show
contact_email: muh.khabib@uin-suka.ac.id
creators_name: Anisa Rahmawati, NIM.: 22108030110
title: PENGARUH PRAKTIK GREEN BANKING TERHADAP LOYALITAS NASABAH BANK SYARIAH INDONESIA: PERAN KUALITAS LAYANAN HIJAU SEBAGAI VARIABEL MEDIASI
ispublished: pub
subjects: 297.273
divisions: jur_mks
full_text_status: restricted
keywords: Green Banking, Loyalitas Nasabah, Kualitas Layanan Hijau, Perbankan Digital, Bank Syariah
note: Hilmy Baroroh, S.E.I, M.E.K.
abstract: This study aims to analyze the effect of green banking practices (digital banking, green financing, green infrastructure, and green services) on customer loyalty at Bank Syariah Indonesia with green service quality as a mediating variable. The research employed a quantitative approach with purposive sampling technique involving 160 BSI customers in Yogyakarta. Data were analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS) with WarpPLS 8.0 software. The results indicate that all dimensions of green banking have a positive and significant effect on customer loyalty, with digital banking having the highest influence (β=0.390, p<0.001). Green service quality was proven to mediate the relationship between green infrastructure and green services toward customer loyalty, but did not mediate digital banking and green financing. This study emphasizes the importance of implementing green banking to enhance customer loyalty in Islamic banking.
date: 2026-01-27
date_type: published
pages: 178
institution: UIN SUNAN KALIJAGA YOGYAKARTA
department: FAKULTAS EKONOMI DAN BISNIS ISLAM
thesis_type: skripsi
thesis_name: other
citation:   Anisa Rahmawati, NIM.: 22108030110  (2026) PENGARUH PRAKTIK GREEN BANKING TERHADAP LOYALITAS NASABAH BANK SYARIAH INDONESIA: PERAN KUALITAS LAYANAN HIJAU SEBAGAI VARIABEL MEDIASI.  Skripsi thesis, UIN SUNAN KALIJAGA YOGYAKARTA.   
document_url: https://digilib.uin-suka.ac.id/id/eprint/75581/1/22108030110_BAB-I_IV-atau-V_DAFTAR-PUSTAKA.pdf
document_url: https://digilib.uin-suka.ac.id/id/eprint/75581/2/22108030110_BAB-II_sampai_SEBELUM-BAB-TERAKHIR.pdf